CHAU BUI
POMONA ,CA
Summary
Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Overview
21
21
years of professional experience
Work History
Insurance Customer Service Representative
Jerry Luu Farmers Insurance Agency
05.2013 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Completed customer applications and updated records to reflect current information.
- Set up customer payment plans to cover annual policies and renewals.
- Recognized for consistently delivering outstanding customer service experiences across multiple review platforms.
Dental Assistant/Front Desk Receptionist
Thanh Vu Dental Office
05.2004 - 04.2013
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Front Desk Medical Receptionist
Medical Clinic
05.2003 - 04.2004
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Skills
- Customer Service
- Organization
- Records Management
- Data Entry
- Teamwork and Collaboration
- Paperwork Processing
Languages
Vietnamese
Native or Bilingual
Timeline
Insurance Customer Service Representative
Jerry Luu Farmers Insurance Agency
05.2013 - Current
Dental Assistant/Front Desk Receptionist
Thanh Vu Dental Office
05.2004 - 04.2013
Front Desk Medical Receptionist
Medical Clinic
05.2003 - 04.2004
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