Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Chau Pham

Ellenton,FL

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Hong Hotpot and BBQ. Proven ability to engage guests and manage time effectively, while training new staff. Multilingual proficiency enhances communication, ensuring a welcoming atmosphere and high satisfaction rates during peak dining hours.

Overview

3
3
years of professional experience

Work History

Server

Hong Hotpot and BBQ
08.2023 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Managed table assignments efficiently to optimize seating capacity and guest flow.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Resolved customer complaints promptly to maintain high satisfaction rates.

Host

Viet Thai
02.2023 - 06.2023
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservation systems efficiently, optimizing seating arrangements for peak times.
  • Trained new hosts on customer service protocols and restaurant operations standards.
  • Streamlined host workflows, contributing to improved team efficiency during busy shifts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Associate of Arts - Computer Science

State College of Florida
Bradenton, FL
06-2026

High School Diploma -

York Suburban Senior High School
York, PA
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Time management
  • Java and Python
  • Multilingual proficiency

Languages

Spanish
Limited Working
Vietnamese
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Hong Hotpot and BBQ
08.2023 - Current

Host

Viet Thai
02.2023 - 06.2023

Associate of Arts - Computer Science

State College of Florida

High School Diploma -

York Suburban Senior High School

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Chau Pham