Open To Work
Chaunci Boyd-Venable
Abbeville,LA
Work Preference
Summary
Retail manager with extensive experience in team training and customer service. Proven ability to implement strategies that enhance customer satisfaction and streamline operations. Recognized for strong communication and leadership skills that contribute to store success and foster a positive work environment.
Overview
12
12
years of professional experience
Work History
Store Manager
The UPS Store
Lafayette, Louisiana
10.2018 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Enhanced service quality by teaching staff to apply training tactics.
- Promptly resolved customer inquiries and complaints to ensure satisfaction.
- Managed inventory and conducted physical counts to minimize loss.
- Performed opening and closing procedures, including cash handling responsibilities.
- Prepared staff schedules and assigned team members specific duties.
- Coordinated promotional events to boost product awareness and attract new customers.
- Ensured a clean, organized, and welcoming store environment.
- Maintained accurate customer account records and implemented new strategies to continue to streamline transactions.
- Managed all daily shipping, receiving, and claims.
Customer Service Cashier, Line Cook
Logan Farms
Lafayette, Louisiana
11.2014 - 08.2018
- Efficiently processed customer transactions resulting in smooth operations.
- Oversaw cash drawer management to ensure accuracy at shift end.
- Quick to memorize new menu options for more effective customer service.
- Configured workstations ahead of opening to cut down prep duration.
- Ensured everyday freshness and maintained safety standards.
- Monitored supply inventory, notifying team of low-stock situations to maintain service levels.
Education
High School Diploma -
Parkview Christian School
Sulphur, LA01-2014
Skills
- Inventory management
- Customer service and support
- Issue resolution
- Team training and development
- Organizational skills
- Reporting and documentation
- Staff scheduling
- Event coordination
- Cash handling
- Store operations management
- Account management
Timeline
Store Manager
The UPS Store
10.2018 - Current
Customer Service Cashier, Line Cook
Logan Farms
11.2014 - 08.2018
High School Diploma -
Parkview Christian School