Chauniece Johnson
New York,NY
Summary
Hardworking employee enthusiastic about learning in the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
06.2023 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Barista
Starbucks
10.2019 - 07.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Package Handler
UPS
11.2021 - 01.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Customer Service Cashier
Best Buy
04.2016 - 05.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Phone Representative
Ez Pass SI
02.2015 - 02.2016
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Collaborated with team members to identify areas for improvement in customer service delivery.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Chelsea CTE Highschool
New York, NY06.2004
Skills
- Commercial Driving
- Equipment Operation
- GPS Navigation
- DOT Compliance
- Payment Collection
- Quality Assurance
- Cargo Handling
- Order Verification
- Map Reading and Navigation Skills
- Punctual and Reliable
- Customer Service
- Clean Driving Record
Timeline
Delivery Driver
Amazon
06.2023 - 12.2023
Package Handler
UPS
11.2021 - 01.2023
Barista
Starbucks
10.2019 - 07.2023
Customer Service Cashier
Best Buy
04.2016 - 05.2019
Phone Representative
Ez Pass SI
02.2015 - 02.2016
High School Diploma -
Chelsea CTE Highschool
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