CHAUNTE AMERICA
Middle River,MD
Summary
Administrative and operations professional with years of experience in managing office operations, confidential records, invoice processing, scheduling, reporting, and client service. Business owner with hands-on experience managing enrollment, billing, compliance, purchasing, and daily operations. Organized, dependable, and skilled at resolving employee and customer concerns.
Overview
22
22
years of professional experience
Work History
Owner / Administrative & Operations Manager
Bright Stars Daycare
Middle River, MD
02.2021 - Current
- Managed daily operations of a vibrant childcare facility.
- Managed daily business operations, including enrollment, scheduling, billing records, purchasing, and client communication to ensure smooth facility function.
- Maintained accurate, confidential records for attendance, health documentation, immunizations, and program files to support compliance and operational integrity.
- Maintained compliance with Maryland childcare regulations, licensing requirements, health and safety standards, and ongoing professional development.
- Communicated with families and community service agencies to resolve concerns and ensure timely supply and documentation planning for consistent operations.
- Track inquiries, applications, enrollment availability, and waiting lists while providing timely updates to prospective and current families.
- Organized and facilitated activities to support children's development in a childcare setting. that promote social and emotional growth.
- Maintained relationships with existing clients by providing superior customer service.
Administrative Assistant
Akal Security / Allied Security
, Maryland
06.2007 - 02.2022
- Managed multiline phone system, routing calls, responding to inquiries, and directing employees and customers to appropriate resources.
- Managed incoming calls from customers and employees, providing assistance and information. and directed inquiries to appropriate staff.
- Maintained employee attendance, personnel files, identification records, and onboarding paperwork, ensuring accuracy and confidentiality.
- Processed invoices and expense reports; organized supporting documentation and maintained orderly financial records.
- Created identification cards, scanned documents, entered data, maintained filing systems, and resolved employee and customer concerns with professional follow-up.
- Organized filing system for efficient access to information.
- Compiled and organized operational data, customer complaints, and inquiries into clear reports for management review.
- Assisted in preparing documents and reports for management review.
Customer Service Representative / Dispatcher / Supervisor
Akal Security
, Maryland
11.2004 - 06.2007
- Coordinated staffing assignments and dispatched personnel to optimize response to client requests, operational needs, and emergency calls.
- Monitored access for vehicles, cargo trucks, employees, and visitors while enforcing Maryland Aviation Administration requirements.
- Reviewed incident, citation, and personnel-action reports for completeness and documented operational discrepancies.
- Tracked and documented vehicles, keys, identification cards, radios, and other equipment to maintain accurate inventory and streamline operations.
- Prepared incident reports, gathered statements, and supported law enforcement during emergencies to ensure compliance and readiness.
Education
Dental Assistant Training -
Allstate Careers
Baltimore, MD05-2014
High School Diploma -
Howard High School
Columbia, MD05-2000
Skills
- Compliance management
- Records management
- Expense management
- Staff scheduling
- Office & Business Operations
- Data reporting
- Microsoft Office Suite
- Calendar management
- Policy enforcement
Timeline
Owner / Administrative & Operations Manager
Bright Stars Daycare
02.2021 - Current
Administrative Assistant
Akal Security / Allied Security
06.2007 - 02.2022
Customer Service Representative / Dispatcher / Supervisor
Akal Security
11.2004 - 06.2007
Dental Assistant Training -
Allstate Careers
High School Diploma -
Howard High School