Chauntessa Washington
1224 Green Drive Terry,MS
Summary
Dedicated healthcare professional with extensive experience in managing patient scheduling and supporting team operations. Skilled in adhering to HIPAA regulations and improving patient experiences, ready to leverage organizational skills to enhance clinic efficiency. Accomplished and results-driven with over 16 years of proven ability to successfully direct customer service, administration, and management experience. Highly successful in company's profitability. Able to use empathetic measure to understand what customer wants. Ability to take initiative without guidance. Exhibits professionalism and compassion when dealing with patients, their families, and other healthcare professionals.
Overview
15
15
years of professional experience
Work History
Medical Office Assistant
University of Mississippi Medical Center
12.2024 - Current
- Managed over 6 years patient scheduling and appointment confirmations to optimize office workflow.
- Assisted in maintaining accurate medical records and confidentiality compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Scheduling Telehealth Appointments
- Submitting Travel and Reimbursements
- Ensuring Contact U is updated with correct providers
- Getting patients outside medical records, labs, etc..
Trauma Unit Secretary
University of Mississippi Medical Center, UMMC
10.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Scheduled appointments
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Cardiac Unit Secretary
St. Dominic Health Systems. Jackson Mississippi
07.2020 - Current
- Coordinated patient scheduling and managed physician appointments to enhance workflow efficiency.
- Maintained accurate medical records and documentation in compliance with healthcare regulations.
- Assisted in the preparation of patient charts, ensuring readiness for daily procedures and consultations.
- Managed communication between departments, facilitating timely information exchange among staff and patients.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed 20 or more incoming calls and directed to appropriate department.
Surgical/Ortho Assistant
The Hospital of Providence Transmountain
08.2016 - 11.2018
- Bathed, dressed/Undressed patients assist with personal hygiene
- Serves and collect food trays. Assisted with patients feeding. Change bed linens.
- Transported, positioned and drapes patients for discharge.
- Takes and record vital signs, weights, glucose check
Trauma Nursing Assistant
University of Mississippi Medical Center, UMMC
10.2015 - 06.2016
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Bathed, dressed/undressed patients assist with personal hygiene.
- Serve and collects food trays. Assisted with patient feeding. Change bed linens
- Transported, positioned and draped patients for discharge.
- performs non sterile dressing changes.
- Monitored, recorded and communicated patient condition in EMR System
Customer Service Cashier
Walmart
07.2013 - 03.2015
- Maintained clean and organized checkout areas, enhancing overall shopping experience for customers.
- Trained new cashiers on operational procedures and customer service best practices.
- Handle issue of return, exchange, and refund
- Respond professionally to compliments and complaints from customers
- Ensure displaced merchandise are returned to their positions on the shelf
- Activate phone cards and gift cards
- Respond to phone, emails,and post from customers
- Troubleshoot sales inquires
- Deal with customers through the telephone, electronic means, and face to face
Assistant Manager
Subway
01.2013 - 04.2014
- Supervised daily operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored team members, enhancing collaboration and improving service efficiency.
- Developed staff schedules to optimize labor costs while maintaining customer satisfaction levels.
- Implemented inventory management procedures, reducing waste and improving product availability.
- Make bank runs throughtout shift
- Interacted with officials during random health department checks.
- Performs light paperwork duties as assigned.
- Run Reports at the end of the shift
Shift Leader
Sonic Drive Inn
04.2011 - 01.2013
- Supervised shift operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service and food safety standards.
- Implemented process improvements to enhance service speed during peak hours.
- Managed inventory control, reducing waste through effective stock management practices.
- Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
- Prepare food when necessary
- Maintain cleanliness and organization throughout the restaurant
Education
High School Diploma -
Holmes Community College
Goodman, MS12-2026
High School Diploma -
The Education Center
Jackson, MS06-2013
Skills
- Positive work ethics, detailed-orientated,
- Analytical ability
- Organizational skills,
- Influencing and negotiation skills,
- Drive and ambition
- Interpersonal skills
- Logistical knowledge
- Customer service
- Compassion responsiveness
- HIPAA regulations
- Patient scheduling
- Team leadership
- Flexible schedule
Timeline
Medical Office Assistant
University of Mississippi Medical Center
12.2024 - Current
Trauma Unit Secretary
University of Mississippi Medical Center, UMMC
10.2021 - Current
Cardiac Unit Secretary
St. Dominic Health Systems. Jackson Mississippi
07.2020 - Current
Surgical/Ortho Assistant
The Hospital of Providence Transmountain
08.2016 - 11.2018
Trauma Nursing Assistant
University of Mississippi Medical Center, UMMC
10.2015 - 06.2016
Customer Service Cashier
Walmart
07.2013 - 03.2015
Assistant Manager
Subway
01.2013 - 04.2014
Shift Leader
Sonic Drive Inn
04.2011 - 01.2013
High School Diploma -
Holmes Community College
High School Diploma -
The Education Center