Chau Tam Nguyen
Dental Technician
Seattle,WA
Summary
Results-driven operations manager specializing in process optimization, team leadership, and compliance management. Demonstrated success in enhancing customer satisfaction through innovative solutions that streamline workflows. Proven ability to improve operational efficiency and drive organizational success.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Operations Manager
Oral Esthetic Dental Studio LLC
Seattle, Washington
07.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations of dental studio to ensure smooth workflow.
- Streamlined office procedures to improve operational efficiency and reduce delays.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented inventory management processes to maintain necessary supplies.
- Oversaw compliance with health regulations in all operational activities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Built strong operational teams to meet process and production demands.
- Supervised staff training to enhance service quality and patient care.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Collaborated with dental professionals to ensure seamless treatment coordination.
- Developed customer service protocols to enhance patient satisfaction and retention.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Planned delivery routing, team workflows, and promotional initiatives.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Presented performance and productivity reports to supervisors.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with team leaders on quality audits.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Responded to information requests from superiors, providing specific documentation.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created standard operating procedures to document and streamline workplace processes. to document workplace procedures and optimize productivity through standardization.
- Forecasted customer demand to set prices or credit terms for goods or services.
Director of Operations
Oral Esthetic Dental Laboratory
Seattle, Washington
07.2021 - Current
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Identified areas where process improvements could be made resulting in increased productivity.
- Created policies and procedures for improved workflow processes.
- Oversaw daily operations of dental laboratory workflows and processes.
- Managed inventory control and procurement for materials used in dental products.
- Coordinated staff scheduling to ensure adequate coverage and efficiency.
- Implemented quality assurance procedures to maintain product standards.
- Developed standard operating procedures for laboratory tasks and functions.
- Collaborated with dental professionals to address client needs and specifications.
- Monitored equipment maintenance schedules to ensure optimal functionality.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Developed and maintained client relationships to grow business and improve account retention.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Structured HR consulting services to support clients during organizational developments and changes.
Dental Ceramist
K9 Dental laboratory
Burien, WA
04.2021 - 07.2021
- Fabricated high-quality crowns, bridges, and veneers according to specifications.
- Designed custom dental prosthetics using advanced ceramics and CAD software.
- Collaborated with dental professionals to ensure precise fit and aesthetics.
Dental Ceramist
Paragon Dental Laboratory
Renton, Washington
10.2019 - 04.2021
- Fabricated high-quality crowns, bridges, and veneers according to specifications.
- Designed custom dental prosthetics using advanced ceramics and CAD software.
- Collaborated with dental professionals to ensure precise fit and aesthetics.
Technical Consultant
Nacera Inc.
Newark, New Jersey
07.2019 - 10.2019
- Analyzed client requirements to create tailored software recommendations.
- Developed technical solutions for clients using industry best practices.
- Troubleshot and resolved problems with programs and systems.
- Documented technical processes and created user manuals for client reference.
Dental Ceramist
Protea Dental Lab
Redmond, Washington
03.2019 - 07.2019
- Fabricated high-quality crowns, bridges, and veneers according to specifications.
- Designed custom dental prosthetics using advanced ceramics and CAD software.
- Collaborated with dental professionals to ensure precise fit and aesthetics.
Dental Ceramist
Shama Dental Lab
Seattle, Washington
09.2018 - 03.2019
- Fabricated high-quality crowns, bridges, and veneers according to specifications.
- Fabricated custom dental appliances, such as crowns, bridges, veneers, inlays, and onlays using porcelain materials.
- Designed custom dental prosthetics using advanced ceramics and CAD software.
- Created accurate wax-ups for dental prosthetics from impressions and specifications provided by dentists.
- Utilized dental laboratory equipment for shaping and finishing ceramic products.
- Implemented quality control measures to maintain product standards and consistency.
- Resolved technical issues related to material selection and fabrication processes.
- Evaluated patient's oral health condition to determine the best course of treatment.
Freelancer
Oral Esthetic Training Center
Ho Chi Minh , Vietnam
02.2016 - 09.2018
- Created custom dental restorations using advanced ceramic techniques.
- Collaborated with dental professionals to understand patient needs and specifications.
- Operated specialized equipment for shaping and finishing dental ceramics.
- Developed color-matching techniques for accurate aesthetic restorations.
- Researched new materials and technologies in dental ceramics for improved results.
- Provided feedback on design modifications to enhance product quality and performance.
- Trained junior technicians on proper ceramic fabrication methods and safety protocols.
- Collaborated with team members to develop creative ideas for upcoming projects.
- Created content for various websites, blogs, and social media accounts.
- Assessed customer needs through direct interactions to provide appropriate solutions.
- Fostered strong relationships with colleagues and management to promote teamwork.
Technical Instructor
Nk Luck Dental Supply
Ho Chi Minh , Vietnam
01.2014 - 10.2016
- Conducted workshops to enhance product knowledge among dental professionals.
- Implemented best practices for effective teaching methods in technical subjects.
- Delivered hands-on training to ensure proper application of newly acquired skills.
- Delivered hands-on instruction on dental equipment usage and maintenance.
- Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
- Taught useful equipment operation skills and scheduled routine inspections to prevent accidents or malfunctions.
- Worked with leadership to assess training requirements.
- Maintained technical expertise by attending workshops and taking educational courses.
- Supported the development of online courses by providing input on design, structure, navigation.
- Organized workshops and seminars related to emerging technologies for faculty members and students.
- Cultivated collaborative and innovative a learning environment to meet each student's unique educational needs.
Education
Associate of Arts - Ceramics
Creation Willi Geller LLC
Meiningen, Austria11-2016
Associate of Science - Ceramics
Vita Zhanfabrik
Bad Sackingen - Germany12-2015
Associate of Science - Prosthesis
University HCM City - Faculty Ordonto-Stomatology
Ho Chi Minh City - Vietnam09-1993
Skills
- Inventory management and quality assurance
- Workflow optimization
- Data analysis and compliance oversight
- Customer relationship management
- Staff training
- Sales presentations
- HR planning
- Team building/leadership
- Communication improvements
- Marketing
- New product introductions strategies
- Procedure development
- Work flow planning
Languages
French
Elementary
English
Elementary
German
Elementary
Certification
- Certified Dental Technician
- NADL Membership
- https://nbccert.org/directories/nbc-whos-who/index.cfm?Section=Results&State=WA
Accomplishments
- CDT Certificate
Custom Section 1
- https://www.facebook.com/media/set/?set=a.2385093171702541&type=3
Trained at Dokeram Company in Dortmund Germany in 2019
Custom Section 2
- https://www.facebook.com/media/set/?set=a.2158090881069439&type=3
Videc 2018 in Hanoi - Vietnam.
Custom Section 3
- https://www.facebook.com/media/set/?set=a.1992141104331085&type=3
Creation international Instructor Course in Meiningen - Austria 2017
Custom Section 4
- https://www.facebook.com/media/set/?set=a.1884417421770121&type=3
Demonstrated in "IDS 2017" at Cologne - Germany in 2017
Custom Section 5
- https://www.facebook.com/media/set/?set=a.2276674305877762&type=3
Demonstrated at "IDS 2019" in Cologne - Germany in 2019.
Custom Section 6
- https://www.nadl.org/member-landing-page
Timeline
Operations Manager
Oral Esthetic Dental Studio LLC
07.2021 - Current
Director of Operations
Oral Esthetic Dental Laboratory
07.2021 - Current
Dental Ceramist
K9 Dental laboratory
04.2021 - 07.2021
Dental Ceramist
Paragon Dental Laboratory
10.2019 - 04.2021
Technical Consultant
Nacera Inc.
07.2019 - 10.2019
Dental Ceramist
Protea Dental Lab
03.2019 - 07.2019
Dental Ceramist
Shama Dental Lab
09.2018 - 03.2019
Freelancer
Oral Esthetic Training Center
02.2016 - 09.2018
Technical Instructor
Nk Luck Dental Supply
01.2014 - 10.2016
Associate of Arts - Ceramics
Creation Willi Geller LLC
Associate of Science - Ceramics
Vita Zhanfabrik
Associate of Science - Prosthesis
University HCM City - Faculty Ordonto-Stomatology