Chavareya Nibblins
Alexandria,VA
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction at GW Medical Faculty Associates by streamlining billing processes and ensuring HIPAA compliance. Expert in insurance verification and customer service, significantly improved database accuracy for patient records. Skilled in appointment scheduling, demonstrating a commitment to efficiency and confidentiality.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
GW Medical Faculty Associates
2023.06 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Scheduler
Unity Healthcare
2021.10 - 2022.11
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Appointment Scheduling
- Medical Billing
- Registration and Scheduling
Timeline
Patient Access Representative
GW Medical Faculty Associates
2023.06 - Current
Patient Scheduler
Unity Healthcare
2021.10 - 2022.11
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