Chavez Branch
8101 Biscayne Blvd Miami ,FL
Summary
Accomplished Manager committed to strategic planning and delivery of large-scale objectives while maintaining highest levels of integrity and respect. Applies advanced technical, business and logistics acumen to streamline processes. Adept at driving cross-functional teams within high-pressure and deadline-driven environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Manager
Opus Consulting Solutions
12.2021 - 05.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent.
- Supervised team of 5 security personnel during shift
Loss Prevention Supervisor
1 Hotel South Beach
02.2015 - 12.2021
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Product Flow Manager
Urban Outfitters, Inc.
02.2011 - 12.2015
- Coordinated project planning and execution with team members and team leads.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Prioritized roadmap in order to achieve product goals and metrics.
- Assessed vendor products and maintained positive vendor relations.
- Compiled product, market and customer data to generate informed sales and profit projections.
Education
Associate In Engineering Technology - Audio Engineering
Ai Miami University of Art & Design
Miami, FL2013
Advance High School Diploma -
Lee Davis High School
Mechanicsville, VA06.2010
Skills
- Data Entry
- MS Office
- Analytical and Critical Thinking
- Training and Development
- Exceptional Oral and Written Communication Skills
- Codes and Regulations
- Administrative Duties
- Operations Management
- Report Writing
- CCTV Monitoring
Certification
- First Aid/CPR Certified
Timeline
Security Manager
Opus Consulting Solutions
12.2021 - 05.2023
Loss Prevention Supervisor
1 Hotel South Beach
02.2015 - 12.2021
Product Flow Manager
Urban Outfitters, Inc.
02.2011 - 12.2015
Associate In Engineering Technology - Audio Engineering
Ai Miami University of Art & Design
Advance High School Diploma -
Lee Davis High School
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