Chavon Patterson
Atlanta,GA
Summary
Highly skilled Server Captain possessing broad experience in upscale dining establishments. Recognized for high productivity and efficiency in task completion. Skilled in team leadership and training, customer service excellence, and table management to ensure seamless dining experiences. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to meet diverse client needs and maintain smooth restaurant operations.
Overview
17
17
years of professional experience
Work History
Server Captain, Trainer
Taverna
Buckhead
07.2021 - 01.2026
- Cultivated connections with clientele to enhance VIP and call party relationships
- Selected by GM for in-house and offsite VIP events, including investor dinners and holiday parties
- Assisted management with property events such as Sip and Stroll and Hot Chocolate Crawl
- Managed walk-in high-end guests while overseeing server duties for efficient operations
- Collaborated with GM to streamline closing and opening sidework for improved efficiency
- Trained new hires on menu knowledge, system retention, and policy adherence
- Acquired extensive knowledge of Italian wines to guide guest selections on varietals and regions
Server/Assistant Manager
Joy Cafe
Atlanta , GA
03.2019 - 07.2021
- Oversaw dinner service and staff operations in high-traffic Midtown restaurant.
- Cultivated relationships with regular guests, enhancing customer loyalty.
- Coordinated with kitchen and management to ensure efficient, brand-consistent table service.
- Mentored new hires and less experienced servers, promoting teamwork and professionalism.
Shift Supervisor/Trainer
Starbucks
Atlanta/Merrillville, GA/IN
02.2009 - 08.2018
- Achieved promotion through all store levels, culminating as a trusted training lead.
- Managed daily operations and shift coverage in a fast-paced service environment.
- Onboarded over 15 new employees across multiple locations while maintaining brand integrity.
- Recognized for effectively balancing policy enforcement, team dynamics, and customer engagement during peak hours.
Education
Photography
Art Institute of Atlanta
GA05.2014
Skills
- (VIP) Event coordination and management
- Menu expertise
- Wine selection and pairing
- Customer engagement strategies
- Training and onboarding programs
- Relationship management
References
Available upon request
Timeline
Server Captain, Trainer
Taverna
07.2021 - 01.2026
Server/Assistant Manager
Joy Cafe
03.2019 - 07.2021
Shift Supervisor/Trainer
Starbucks
02.2009 - 08.2018
Photography
Art Institute of Atlanta