Chavonne Carter
Houston,TEXAS
Summary
Detail-focused individual with extensive experience in regulatory compliance and financial services, adept at building strong client relationships and enhancing customer satisfaction. Proven expertise in managing cash responsibilities and driving client experiences, supported by a solid background in banking operations and lending processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Account Specialist I
JP Morgan Chase
03.2024 - 11.2025
- Achieved high customer satisfaction by resolving payment processing issues and addressing inquiries through dedicated phone support. Streamlined card replacement procedures for lost, stolen, or damaged cards, improving response times. Enabled efficient account transfers, including external/internal wires and Zelle, resulting in enhanced customer experience. Resolved fraud-related claims, protecting customer assets and reinforcing security measures.
Bank Card Operations Specialist III
Zions Bancorp
05.2023 - 02.2024
- Supported administrators in managing commercial card operations, addressing inquiries related to card blocking, reissuing, and reordering. Oversaw maintenance requests and executed new card uploads efficiently. Handled processing of ATM and Visa card disputes. Collaborated in the creation and distribution of special order debit cards when required.
Loan Specialist
Zions Bancorp
07.2021 - 05.2023
- Processed loans according to company policies and procedures. Assisted lending staff in addressing discrepancies in collateral documentation. Verified tax year and property value through county assessor records. Familiarized with local, state, and federal lending laws.
Sales Development Associate
Better Mortgage
11.2019 - 04.2021
- Assisted home buyers with mortgage applications through pre-application leads. Guided pre-approved borrowers in navigating the home buying process. Communicated with customers via email, instant messaging, and other written formats. Achieved monthly sales goals and met company expectations.
Education
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Carver Area High School
06.1999
Skills
- Assisted teams in completing tasks efficiently through effective multitasking Communicated clearly in both verbal and written formats Supported project management and resource organization to meet goals Applied strong computer skills, including proficiency in MS Outlook, Word, Excel, and PowerPoint
Certification
- Notary Public
- State of Texas
- 11/2025
Timeline
Retail Account Specialist I
JP Morgan Chase
03.2024 - 11.2025
Bank Card Operations Specialist III
Zions Bancorp
05.2023 - 02.2024
Loan Specialist
Zions Bancorp
07.2021 - 05.2023
Sales Development Associate
Better Mortgage
11.2019 - 04.2021
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Carver Area High School