Chavonne Carter
Houston
Summary
Detail-focused individual with extensive experience in regulatory compliance and
financial services, adept at building strong client relationships and enhancing customer
satisfaction. Proven expertise in managing cash responsibilities and driving client
experiences, supported by a solid background in banking operations and lending
processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Account Specialist
JPMorgan Chase
03.2024 - Current
- Efficiently handled payment processing issues and responded to customer inquiries through dedicated phone support, contributing to enhanced customer satisfaction.
- Achieved faster response times by streamlining card replacement processes for loss, theft, or damage. Enhanced customer experience through efficient management of account transfers, including external and internal wires and Zelle.
- Analyzed and resolved fraud claims, ensuring asset protection and bolstering security systems.
Mortgage Assistant
Zillion Technologies/Navy Federal Credit Union
11.2023 - 02.2024
- Assisted members in navigating Homesquad portal for efficient mortgage prequalification and application submissions.
- Tracked and recorded mortgage status for members to enhance service delivery and support.
- Reviewed and interpreted federal and other regulatory requirements to maintain compliance in financial services operations.
- Provided timely and accurate responses to member inquiries regarding mortgage application processes.
Bank Card Operations Specialist
Zions Bancorporation
05.2023 - 11.2023
- Supported administrators in managing commercial card operations, addressing inquiries related to card blocking, reissuing, and reordering.
- Oversaw maintenance requests and executed new card uploads efficiently.
- Handled processing of ATM and Visa card disputes. Collaborated in the creation and distribution of special order debit cards when required.
Loan Specialist
Zions Bancorporation
07.2021 - 05.2023
- Achieved efficient loan processing by adhering to company policies and procedures.
- Resolved collateral documentation discrepancies through effective collaboration with lending staff.
- Confirmed tax year and property value accuracy via county assessor records. Enhanced compliance with local, state, and federal lending laws through continuous education and awareness.
Loan Officer Assistant
Better Mortgage
11.2019 - 04.2021
- Supported loan officer in assembling comprehensive loan packages to streamline processing and enhance customer experience.
- Coordinated procurement of title searches, inspections, appraisals, and credit reports to streamline loan application processes.
- Provided accurate information to customers about policies and procedures to ensure clarity and support. Conducted thorough reviews of loan documentation to ensure compliance with applicable laws.
Education
Mortgage Loan Originator
Champion School of Real Estate
Houston, TX 04.2021 - 04.2021
Skills
- Loans
- Banking
- Mortgage banking
- Regulatory compliance
- Document verification
- File processing
- Documentation review
- Schedule management
- Loan packaging
- Customer communication
- Customer service
- Loan application preparation
- Mortgage loan processing
- Credit verification
- Desktop underwriter
- Data collection
- Collateral value checks
- CRM software
- Multitasking
- Attention to detail
- Organizational skills
- Verbal and written communication
- Relationship building
- Regulatory compliance documentation
- General mortgage associate
Certification
Notary Public
State of Texas
Exp: 03/2030
References
Available upon request.
Timeline
Retail Account Specialist
JPMorgan Chase
03.2024 - Current
Mortgage Assistant
Zillion Technologies/Navy Federal Credit Union
11.2023 - 02.2024
Bank Card Operations Specialist
Zions Bancorporation
05.2023 - 11.2023
Loan Specialist
Zions Bancorporation
07.2021 - 05.2023
Mortgage Loan Originator
Champion School of Real Estate
04.2021 - 04.2021
Loan Officer Assistant
Better Mortgage
11.2019 - 04.2021