Roosevelt Rodriguez
Orlando,FL
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Known for effective team collaboration and adaptability to changing retail environments. Consistently achieves results through strategic planning and customer-focused service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Account Specialist
JPMorgan Chase
Orlando, FL
09.2024 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Oversaw performance metrics tracking, utilizing data-driven insights to drive continuous improvement in service delivery.
- Handle high-volume inbound calls with professionalism and efficiency.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Sales Associate
Lowes Home Improvement
Orlando, FL
01.2024 - 09.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by organizing stock and ensuring accurate product displays.
- Trained new associates on store procedures and sales techniques to enhance team performance.
- Executed merchandise promotions, effectively communicating benefits to customers to drive sales.
- Collaborated with team members to maintain store cleanliness and safety compliance standards.
- Assisted customers in selecting appropriate materials based on project requirements and specifications.
Luxury Building Maintenance/Concierge Staff Member
15 Central Park West
New York, NY
01.2021 - 08.2023
- Coordinated guest services, ensuring exceptional experiences and satisfaction.
- Managed concierge operations, streamlining processes for efficiency and effectiveness.
- Managed guest arrivals and departures, ensuring smooth logistics and exceptional service.
- Coordinated guest services and amenities to enhance overall customer experience.
- Managed reservations and special requests to ensure guest satisfaction.
Home Care Coordinator/Health Insurance Representative
Intergen Health
New York, NY
01.2019 - 01.2021
- Coordinated care plans with multidisciplinary teams to optimize patient outcomes.
- Developed and implemented efficient scheduling processes for home care services.
- Provided compassionate and patient-focused care to cultivate well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Patient Navigator
Essen Healthcare Medical Group
New York, NY
07.2018 - 01.2019
- Assist patients through the healthcare system
- Coordinated patient referrals and appointments to optimize healthcare access.
- Educated patients on available services to enhance treatment understanding.
- Helped improve institutional policies based on collected, analyzed and reported encounter data.
- Streamlined communication between medical staff and patients for improved care experience.
- Developed individualized care plans to address patient-specific needs effectively.
Assistant Store Manager
General Nutrition Company
New York, NY
03.2015 - 06.2018
- Helped customers navigate store, complete sales, and process returns
- Led daily operations, ensuring adherence to company policies and procedures.
- Mentored staff in customer service best practices, enhancing team performance and engagement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Worked with sales department to develop sales strategies and techniques.
Education
Associate of Science - Criminal Justice
Monroe College
New York, NY06.2017
Skills
- Goal oriented
- Brand awareness
- Effective negotiation
- Performance tracking
- Customer engagement
- Customer relationship development
- Microsoft office proficiency
- 2 Year(s) Remote Work Experience
- HVAC Certification
Certification
- EPA 608- Universal Certificate
- HVAC Career Readiness Certificate
- OSHA-10 Certificate
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Account Specialist
JPMorgan Chase
09.2024 - Current
Sales Associate
Lowes Home Improvement
01.2024 - 09.2024
Luxury Building Maintenance/Concierge Staff Member
15 Central Park West
01.2021 - 08.2023
Home Care Coordinator/Health Insurance Representative
Intergen Health
01.2019 - 01.2021
Patient Navigator
Essen Healthcare Medical Group
07.2018 - 01.2019
Assistant Store Manager
General Nutrition Company
03.2015 - 06.2018
Associate of Science - Criminal Justice
Monroe College