KAITLYN SCHICK (née SIMPSON)
Clawson,MI
Summary
Resourceful Pet Nutrition Manager who is certified in Dog and Cat nutrition, has extensive Pet Industry knowledge and experience, and has a passion for bettering the lives of pets through species appropriate nutrition. Abundant product knowledge, excellent organizational skills, and extremely motivated to pursue professional and personal growth.
Overview
7
7
years of professional experience
Work History
Retail Account Specialist
Stella and Chewy's
Detroit, Michigan
06.2024 - 10.2024
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Senior Manager Pet Nutrition
Mid America Pet Food
12.2022 - 06.2024
- Assist the sales organization with technical services and product training.
- Help the sales organization deliver revenue goals by being a strategic resource for the group.
- Assist with national accounts and national trade shows when needed.
- Onboard training of new employees.
- Heavy focus on the importance of nutrition.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Developed proposals and presentations for internal and external audiences.
- Build relationships with local stores.
- Self-motivated, with a strong sense of personal responsibility.
RETAIL TRAINER
PRIMAL PET FOODS
04.2019 - 12.2022
- Provided educational support at the store level and increased product awareness through in-store nutritional education.
- Utilized store strengths to increase brand awareness.
- Executed 500+ in-store and 100+ virtual training sessions.
- Trained >2500 multi-level employees.
- Grew sales over 30% in multiple chain accounts with education.
- Demonstrated expert knowledge of Nutrition and Primal brand characteristics.
- Worked directly with store managers and district leaders to accomplish growth opportunities.
- Contributed to onboarding training with new employees.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Coordinated in-store promotional events and provided Primal product collateral to draw customer interest.
- Managed project performance to achieve goals while adhering to timelines and budgets.
- Managed Demo Team training and development for highly effective sales in the field.
- Assisted the veterinary outreach team.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
PET NUTRITIONIST
PREMIER PET SUPPLY
11.2020 - 06.2021
- Demonstrated respect, friendliness and willingness to help wherever and whenever needed.
- Used critical thinking to identify problems, develop solutions, and implement a plan.
- Trained >100 employees on nutritional topics.
- Developed monthly training outlines to be presented at store level.
- Encouraged and motivated staff to increase customer engagement.
- Built confidence in store education.
- Studied nutritional requirements of animals and nutritive values of animal feed materials.
PET NUTRTIONIST
THE PET BEASTRO
08.2018 - 03.2019
- Performed individual nutritional consults and provided personalized diet recommendations.
- Provided above and beyond service for each customer to help increase customer satisfaction and sales.
- Crafted nutritional blogs for store website.
- Organized store merchandise racks and displays to promote a visually appealing environment.
- Paid close attention to the sales floor and merchandise displays to maintain a high visual standard, taking corrective action as needed by reorganizing or restocking products.
SALES ASSOCIATE
PETPEOPLE
08.2017 - 08.2018
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships, in turn promoting customer loyalty.
- Solved customer challenges by offering relevant products and services.
- Mentored and trained new employees in company procedure, product knowledge, customer service, and sales techniques.
- Completed weekly orders and organized product deliveries.
- Organized store merchandise racks and displays to promote a visually appealing environment, engage customers, and promote certain merchandise.
Education
CERTIFIED PET NUTRITIONIST -
Academy of Natural Health Sciences
2020
Skills
- Detail-Oriented
- Presentation
- Organization
- Communication
- Multi-Tasking
- Educating
- Training Method Development
- Networking and Partnership Development
Timeline
Retail Account Specialist
Stella and Chewy's
06.2024 - 10.2024
Senior Manager Pet Nutrition
Mid America Pet Food
12.2022 - 06.2024
PET NUTRITIONIST
PREMIER PET SUPPLY
11.2020 - 06.2021
RETAIL TRAINER
PRIMAL PET FOODS
04.2019 - 12.2022
PET NUTRTIONIST
THE PET BEASTRO
08.2018 - 03.2019
SALES ASSOCIATE
PETPEOPLE
08.2017 - 08.2018
CERTIFIED PET NUTRITIONIST -
Academy of Natural Health Sciences
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