Summary
Overview
Work History
Education
Skills
Additionalinformation - References
Timeline
Generic

Chavora Latisha Jones

Winston-Salem,NC

Summary

Highly motivated professional with a strong work ethic and adaptability, seeking new challenges to leverage exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies. Committed to delivering results in dynamic environments.

Overview

19
19
years of professional experience

Work History

Revenue Cycle Advocate

Novant Health
Winston Salem, NC
06.2015 - Current
  • Engage with individuals to clarify account inquiries and negotiate payment plans to address outstanding balances
  • Assess account insurance coverage, collect missing insurance details from patients or responsible parties, evaluate financial assistance eligibility and communicate financial responsibility
  • Performs follow up and collection activity to resolve unpaid accounts
  • Remains current on knowledge of Medicare, Medicaid, Managed Care Contracts, and compliance regulations, as well as system and department processes

Case Management Support Specialist

Novant Health
Winston-Salem, NC
01.2014 - 05.2015
  • Responsible for ordering supplies, materials and maintains records of purchase orders; Attends and participates in meetings, may take, transcribe, and distribute as directed
  • Manages case management and utilization review phone lines for multiple facilities using Novant Health's customer service standards
  • Prioritize and appropriately schedule assignments or tasks to meet established deadlines
  • Provide administrative support for Case Management team members

IV-Insurance Verification

Novant Health
Winston Salem, NC
08.2008 - 01.2014
  • Responsible for assuring appropriate insurance verification, prior approvals, and all authorization requirements are obtained prior to the patient s arrival for surgery
  • Resource person for outpatient scheduled team; assists all team members when supervisors aren’t present with all insurance/precertification issues

Cashier II

Novant Health FMC
Winston-Salem
06.2006 - 08.2008
  • Data entry, Process Payments/Adjustments, Assist Customers to resolve accounts, discharge patients, calculate balances and collect revenue, daily reconciliation, cash management

Education

Medical Billing And Coding - CERTIFICATION

Forsyth Technical Community College
08.2024

MA - Public Administration

Kaplan University Online
Davenport, Iowa
08.2013

BA - Sociology with a Concentration in Social Welfare

Winston Salem State University
Winston Salem, NC
12.2009

Skills

  • Leadership
  • Teamwork
  • Microsoft Office Suite
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Communication
  • Time Management
  • Client Communication
  • Prioritization
  • Work Under Pressure

Additionalinformation - References

References available upon request.

Timeline

Revenue Cycle Advocate

Novant Health
06.2015 - Current

Case Management Support Specialist

Novant Health
01.2014 - 05.2015

IV-Insurance Verification

Novant Health
08.2008 - 01.2014

Cashier II

Novant Health FMC
06.2006 - 08.2008

Medical Billing And Coding - CERTIFICATION

Forsyth Technical Community College

MA - Public Administration

Kaplan University Online

BA - Sociology with a Concentration in Social Welfare

Winston Salem State University

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Chavora Latisha Jones