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Michelle Minor-Petermann
Pflugerville,TX
Summary
Detail-oriented professional with a strong background in managing high-volume communications and resolving disputes.Expertise in enhancing cash flow through effective billing cycle management and training teams to improve performance.Composed under pressure, fostering positive interactions while ensuring policy adherence and efficient workflows.
Overview
15
15
years of professional experience
Work History
Revenue Cycle Management Advocate
Ventra Health
Dallas, TX
03.2025 - Current
- Manage the full billing cycle, including claim submission, payment collection, and account corrections.
- Located missing payments, set up payment plans, and processed escalated documents to enhance cash flow.
- Analyzed claim denials to identify errors and recommended process improvements, reducing future denials.
- Collaborated with cross-functional teams to ensure accurate service delivery and streamline billing processes.
- Deliver high-quality customer support by resolving concerns promptly and professionally.
- Monitor communication patterns to identify potential issues early and maintain a respectful, solution-focused environment.
Team Lead / Sales Associates
Walmart Supercenter
Austin, TX
07.2021 - 02.2025
- Trained and coached new employees in sales techniques and product knowledge, enhancing team capability.
- Led weekly team meetings to assess performance, establish goals, and drive improvement strategies.
- Conducted research on market trends and consumer behavior to support sales planning.
- Supported leadership with reporting and feedback for team development and strategic alignment.
- Recovered over $56K in merchandise by identifying shrinkage and securing high-risk items.
Electronic Visit Verification Analyst
Texas Medicaid & HealthCare Partnership
Austin, TX
04.2015 - 01.2022
- Managed high-volume caseloads, resolving 85% of disputes through effective communication and problem-solving.
- Educated providers on policy updates to ensure compliance with state regulations.
- Verified ICD-10 and procedure codes, ensuring patient eligibility across medical, dental, and vision services for compliance.
- Guided providers through system walk-throughs to streamline claims, credentialing, and electronic submissions.
- Explained EFT details, payment amounts, and retrieval processes to vendors.
- Maintained strict HIPAA compliance when handling sensitive health information.
Customer Financial Services Representative
NetSpend Corporation
Austin, TX
04.2011 - 10.2014
- Cultivated customer relationships through active listening and clear communication, enhancing customer satisfaction.
- Addressed inquiries related to accounts, transactions, and overdraft protection, ensuring accurate information delivery.
- Resolved disputes and clarified policy changes, enhancing customer comprehension and trust.
- Monitored transactions to detect and report fraud, ensuring account security.
- Assisted with account documentation and process improvements.
Education
Bachelor of Science - Business Management & Leadership
Bellevue University
Bellevue, NE06-2024
Associate of Science - Graphic Design
Southeast College & Technology
New Orleans, LA10-1999
Skills
- Claim management
- Fraud detection
- Revenue cycle software
- Customer relationship management systems
- Data entry accuracy
- Policy adherence
- Patient communication
- Dispute resolution
- User assistance
- Attention to detail
- Communication clarity
- Collaborative teamwork
- Flexibility and adaptability
Affiliations
- Author Murray School of Dance - Student
- John Wilson Guitar Lessons - Student
- MTM Agency - Model
- Vid Chronicles Webseries - Actress
Timeline
Revenue Cycle Management Advocate
Ventra Health
03.2025 - Current
Team Lead / Sales Associates
Walmart Supercenter
07.2021 - 02.2025
Electronic Visit Verification Analyst
Texas Medicaid & HealthCare Partnership
04.2015 - 01.2022
Customer Financial Services Representative
NetSpend Corporation
04.2011 - 10.2014
Bachelor of Science - Business Management & Leadership
Bellevue University
Associate of Science - Graphic Design
Southeast College & Technology