Christina Hawkins
Portsmouth,VA
Summary
Detail-oriented medical billing and coding professional adept at optimizing revenue cycle processes. Proven track record of analyzing patient information and resolving billing discrepancies, driving timely reimbursements. Builds strong relationships with stakeholders to enhance patient satisfaction and streamline operations under high-pressure environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Transporter
Via Transportation
03.2025 - Current
- Ensured timely, safe transport of patients between healthcare facilities.
- Delivered cost-effective, on-time service using software to optimize automation.
- Built rider-centric networks with a platform to visualize data, test concepts, and achieve consensus.
Payment Specialist II
USONCOLOGY
Norfolk, Virginia
07.2022 - 03.2025
- Responsible for posting incoming payments, reconciling receipts, adjusting patient accounts (E.O.B.), explanation of benefits (ERA)electronic remittance advice and depositing cash to banks and ensuring accurate balances.
- Updated patient and payor account balances, generated and mailed patient account statements, and resolved payment and balance disputes for customers.
- Tracked and managed multiple competing deadlines while entering billing and insurance data into the computer software system.
Billing and Coding Specialist
BHOWMIK Medical Practice
Portsmouth, Virginia
11.2018 - 07.2022
- Completed and submitted CMS-1500 Forms to facilitate timely reimbursement.
- Entered CPT codes and patient information into software to ensure accurate billing.
- Scheduled patient appointments and follow-up visits to optimize patient flow.
Senior Phlebotomist/Trainer
CSL Plasma Center
Norfolk, Virginia
09.2016 - 11.2018
- Executed all aspects of apheresis procedure and plasma collection according to Standard Operating Procedures, ensuring donor safety and comfort throughout the process.
- Oversaw donor health and equipment functionality to safeguard donor well-being and maintain product quality.
- Cultivated strong relationships with donors to enhance customer satisfaction and promote long-term donation while maintaining donor confidentiality.
Senior Phlebotomist/Trainer
Grifols Plasma Center
Portsmouth, Virginia
02.2014 - 09.2016
- Assessed donor suitability for plasmapheresis to ensure safe and effective venipuncture.
- Evaluated staff performance to uphold donor floor standards and enhance service quality.
- Safeguarded confidentiality of personnel, donor, and center information to maintain trust and compliance.
Senior Phlebotomist/Trainer
Octapharma Plasma Center
Portsmouth, Virginia
05.2011 - 02.2014
- Performed venipunctures, ensuring precise blood sample collection for accurate laboratory testing.
- Operated automated plasmapheresis machines, contributing to efficient patient treatment and plasma collection.
- Ensured compliance with Standard Operating Procedures, cGMP, and regulatory guidelines to uphold safety and quality standards.
Education
Medical Billing and Coding Program -
Centura College
Norfolk, Virginia11-2021
Phlebotomy Certification -
Centura College
Virginia Beach, Virginia08-2016
Medical Assistant Certification -
Tidewater Tech
Chesapeake, Virginia08-2004
Skills
- CPT Coding
- ICD-10
- Medical Terminology
- Billing Data Management
- Healthcare Billing Software
- Revenue Cycle Management
- Attention to detail
- Multitasking
- Dependable and responsible
Certification
CPR Certified by American Red Cross Association August 7, 2026
Timeline
Transporter
Via Transportation
03.2025 - Current
Payment Specialist II
USONCOLOGY
07.2022 - 03.2025
Billing and Coding Specialist
BHOWMIK Medical Practice
11.2018 - 07.2022
Senior Phlebotomist/Trainer
CSL Plasma Center
09.2016 - 11.2018
Senior Phlebotomist/Trainer
Grifols Plasma Center
02.2014 - 09.2016
Senior Phlebotomist/Trainer
Octapharma Plasma Center
05.2011 - 02.2014
Medical Billing and Coding Program -
Centura College
Phlebotomy Certification -
Centura College
Medical Assistant Certification -
Tidewater Tech