Chawncei Hall
Southfield,MI
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Slide Enterprise LLC. Skilled in business management and customer relations, adept at fostering relationships and leading teams to exceed sales goals. Demonstrates exceptional verbal communication and a commitment to achieving results through innovative strategies and staff development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner
Slide Enterprise LLC
08.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Manager
Footlocker, Foot Action, And Kids Footlocker
11.2022 - 07.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Medline Industry
05.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Puffer Red's
07.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Auto Detailer
Suburban Chrysler Dodge Jeep Ram Of Ann Arbor
08.2021 - 03.2022
Education
Computer Aid Drafting Design
Wayne Memorial High School
Wayne, MI05.2021
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Staff hiring
- Sales Leadership
Certification
Vinyl Wrapping Auto Vehicles
Timeline
Owner
Slide Enterprise LLC
08.2023 - Current
Manager
Footlocker, Foot Action, And Kids Footlocker
11.2022 - 07.2023
Assistant Manager
Medline Industry
05.2022 - 06.2023
Auto Detailer
Suburban Chrysler Dodge Jeep Ram Of Ann Arbor
08.2021 - 03.2022
Sales Associate
Puffer Red's
07.2021 - 01.2022
Computer Aid Drafting Design
Wayne Memorial High School
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