Chawntelle Bowers
Mineral Point,WI
Summary
Customer service management professional experienced with inbound and outbound customer service. Team player with exceptional listening and critical thinking skills. Personable personality organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
Work History
Customer Service Manager
Farmers Savings Bank
01.2017 - Current
- Oversee customer service, personal banker and tellers.
- Answer phones to assist customers and transfer calls to appropriate associates.
- Do scheduling for 3 out of 6 branches, for personal bankers and tellers.
- Assist HR in hiring process of new associates.
- Balancing of many accounts.
- Supervised employees and assessed performances to determine training needs.
- Do 30-day, 90-day and annual reviews.
- Team player and much more.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Shift Manager
Pizza Hut Of Southern Wisconsin
06.1993 - 12.2016
- Trained and mentored new employees to maximize team performance.
- Record daily sales transactions and general book-keeping.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Scheduled staff to establish adequate coverage.
- Managed staff hiring, training and supervision.
Education
Travel Degree - Tourism And Travel Management
Southeastern Academy Of Travel And Tourism
Kissimmee, FL05.1997
High School Diploma -
Black Hawk High School
South Wayne, WI05.1995
Skills
- Customer Service
- Problem-Solving
- Excellent Time Management Skills
- Customer Relations
- Microsoft Outlook, Word, and Excel
- Cash Handling
- Training and Mentoring
- Team Leadership
Timeline
Customer Service Manager
Farmers Savings Bank
01.2017 - Current
Shift Manager
Pizza Hut Of Southern Wisconsin
06.1993 - 12.2016
Travel Degree - Tourism And Travel Management
Southeastern Academy Of Travel And Tourism
High School Diploma -
Black Hawk High School
Similar Profiles
Summer NanceSummer Nance
Bank Teller at Farmers Bank and Savings CompanyBank Teller at Farmers Bank and Savings Company
Skylar KolbeSkylar Kolbe
Bank Teller at Farmers Trust & Savings BankBank Teller at Farmers Trust & Savings Bank
Samantha O'DonnellSamantha O'Donnell
Vice President /Office Manager at Farmers And Merchants Savings BankVice President /Office Manager at Farmers And Merchants Savings Bank
Evan FischerEvan Fischer
Correctional Officer at Iowa County Sheriff's OfficeCorrectional Officer at Iowa County Sheriff's Office
Jennifer WallinJennifer Wallin
Morning Announcer/Sales Rep at DodgePoint Broadcasting IncMorning Announcer/Sales Rep at DodgePoint Broadcasting Inc