Chawntrell Mathis
Grand Rapids,MI
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
General Manager
America’s Best Contacts & Eyeglasses
02.2009 - 06.2021
- Interviewed and hired prospective employees according to team needs
- Improved efficiency and increased departmental profits while managing the company's overall operations
- Anticipated client needs, providing them with excellent customer service while upholding company standards
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed team productivity by assigning responsibilities, observing performance, and providing feedback
- Supervised inventory management, including ordering items, keeping stock, and analyzing usage trends to avoid overstock.
Sales Associate
Pearle Vision
09.2005 - 02.2009
- Happily guided customers through the process of successfully finding their ideal styles
- Maintained a clean, organized inventory
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts Degree - International Relations
Grand Valley State University
Allendale, MISkills
- Microsoft Word
- PowerPoint
- Excel
- Team building
- Time management
- Workflow delegation
- Talent development
- Schedule management
- Client relations
- Expense reporting
- Supervision and Training
- Exceptional Interpersonal Communication
Timeline
General Manager
America’s Best Contacts & Eyeglasses
02.2009 - 06.2021
Sales Associate
Pearle Vision
09.2005 - 02.2009
Bachelor of Arts Degree - International Relations
Grand Valley State University