Summary
Overview
Work History
Education
Skills
Timeline
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Chawntrell Mathis

Grand Rapids,MI

Summary

Dependable professional with a proven track record in front office management, delivering exceptional customer service and effective scheduling solutions. Committed to fostering teamwork and collaboration to streamline processes and enhance patient experiences.

Overview

18
18
years of professional experience

Work History

Front Office & Referrals

Wolverine Dermatology
Wyoming, MI
02.2024 - Current
  • Maintained personal responsibility to ensure tasks were completed efficiently.
  • Thrived in fast-paced environments by adapting quickly to changing demands and prioritizing tasks.
  • Skilled at working independently and collaboratively in a team environment.
  • Manages provider and office calendars, schedules appointments and coordinates patient scheduling needs.
  • Manage new patient referrals, ensuring information is received and processed appropriately.
  • Answer, screen and route a high volume of multi-line telephone calls while providing professional and courteous service.

General Manager

America's Best Contacts & Eyeglasses
Grandville, MI
02.2009 - 06.2021
  • Interviewed and hired prospective employees according to team needs.
  • Improved efficiency and increased departmental profits while managing the company's overall operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed team productivity by assigning responsibilities, observing performance and providing feedback.
  • Supervised inventory management, including ordering items, keeping stock and analyzing usage trends to avoid overstock.

Education

Bachelor of Arts - International Relations

Grand Valley State University
Allendale, MI

Skills

  • Appointment scheduling
  • Customer relations
  • Problem-solving
  • Attention to detail
  • Time management
  • Teamwork and collaboration
  • Dependable and responsible
  • Positive demeanor

Timeline

Front Office & Referrals

Wolverine Dermatology
02.2024 - Current

General Manager

America's Best Contacts & Eyeglasses
02.2009 - 06.2021

Bachelor of Arts - International Relations

Grand Valley State University

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