J'Nye Thomas
Covington,GA
Summary
Professional automotive service professional with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and effective repair management. Known for reliability and adaptability in changing environments. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery. Committed to quality standards and optimizing customer relations for lasting loyalty.
Overview
15
15
years of professional experience
Work History
Automotive Service Manager
Dena Motors
10.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
Automotive Service Manager
Pars Cars
09.2022 - 09.2024
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
Lead Auto Technician
Pars Car Sales
02.2020 - 09.2022
- Streamlined maintenance processes for increased productivity and customer satisfaction.
- Managed workflow within the shop to ensure timely completion of tasks and optimal resource allocation.
- Mentored junior technicians, providing guidance and support in skill development and problem-solving techniques.
- Improved overall shop efficiency through developing and implementing best practices for equipment usage and maintenance procedures.
Automotive Technician
CarMax
02.2019 - 12.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Machine Operator
Paris Construction
10.2017 - 02.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Boat Crew Member
Varlack Ventures Inc.
11.2009 - 02.2019
- Demonstrated excellent seamanship skills under challenging weather conditions, ensuring the safety of passengers and crew alike.
- Collaborated with fellow crew members during docking procedures, guaranteeing smooth arrivals and departures at each port of call.
- Provided first aid care for passengers and crew members in case of minor injuries or illnesses, contributing to overall health wellbeing.
- Contributed to efficient trip planning and execution, optimizing fuel consumption and travel time.
- Assisted in loading/unloading cargo or luggage as needed while adhering to proper weight distribution guidelines for safe operation of the vessel.
- Enhanced safety standards for all onboard operations, resulting in a significant reduction of accidents and incidents.
- Assisted with vessel maintenance tasks, ensuring optimal functionality and extended service life.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05-2004
Skills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Quality standards
- Decision-making
- Service department operations
- Vendor negotiation
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Automotive Service Manager
Dena Motors
10.2024 - Current
Automotive Service Manager
Pars Cars
09.2022 - 09.2024
Lead Auto Technician
Pars Car Sales
02.2020 - 09.2022
Automotive Technician
CarMax
02.2019 - 12.2019
Machine Operator
Paris Construction
10.2017 - 02.2019
Boat Crew Member
Varlack Ventures Inc.
11.2009 - 02.2019
High School Diploma -
Lithonia High School
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