Chayana Otto
Fort Campbell,KY
Summary
Dedicated to supporting the achievement of company goals, committed to upholding established procedures and policies. With unwavering determination, consistently strive for success, prioritizing both personal and organizational growth. Leveraging skills and expertise to contribute significantly to the overall success of the company.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
US Patriot
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Lead
AAFES Exchange
10.2024 - 01.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Retail
AAFES Main Exchange
07.2017 - 11.2018
- Optimized stock control to minimize discrepancies.
- Ensured efficient placement of items to enhance accessibility.
- Facilitated the establishment of military star card accounts.
- Managed cash transactions efficiently and accurately.
- Maintained high satisfaction levels.
Management
Jersey Mikes
04.2016 - 07.2017
- Handled customer order requests efficiently.
- Executed cash operations with accuracy.
- Supervised and organized all inventory activities.
- Coordinated replenishment processes to keep products available for customers.
- Making sure my employees were taking care of
- Enhanced client relations.
Education
High School -
Fort Campbell High
01.2015
Languages
German
Native or Bilingual
Timeline
Customer Service Representative
US Patriot
01.2025 - Current
Customer Service Lead
AAFES Exchange
10.2024 - 01.2025
Retail
AAFES Main Exchange
07.2017 - 11.2018
Management
Jersey Mikes
04.2016 - 07.2017
High School -
Fort Campbell High