Chayla Powers
Montgomery Village,MD
Summary
Dynamic and compassionate professional with a proven track record in both retail management and direct support services. Known for delivering top-tier customer service, boosting sales, and leading high-performing teams in fast-paced retail environments. Equally experienced in providing personalized care, fostering independence, and building strong, trust-based relationships with individuals of diverse needs. Highly adaptable, dependable, and driven by a passion for improving lives and delivering results.
Overview
8
8
years of professional experience
Work History
Behavior Technician
All Star ABA
Reisterstown, MD
05.2025 - Current
- Implemented individualized behavior intervention plans to enhance client development and success.
- Conducted data collection and analysis to monitor progress and adjust treatment strategies accordingly.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
Paraeducator
MCPS
Rockville, MD
09.2024 - 03.2025
- Supported instructional activities by assisting teachers in classroom management and lesson implementation.
- Facilitated individualized learning experiences for students with diverse needs, enhancing engagement and understanding.
- Collaborated with educators to develop and adapt instructional materials, improving curriculum accessibility for all learners.
- Monitored student progress, providing feedback to teachers on academic performance and behavioral issues.
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Documented behaviors, implemented interventions, and treatment results.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to help with classroom and workload management.
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Encouraged student independence by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
- Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
- Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
Direct Support Professional
Q-Care inc
Germantown, MD
06.2024 - 10.2024
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Developed and implemented individualized care plans tailored to clients' specific needs and preferences.
- Monitored client progress, documenting changes in behavior or health to inform care adjustments.
- Communicated effectively with families, medical professionals, and team members to ensure holistic care delivery.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Front Desk Receptionist
Scenthound
Clarksburg, MD
05.2024 - 08.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated communication between departments to resolve guest inquiries and enhance service quality.
- Maintained accurate records of bookings, cancellations, and billing information using property management software.
- Trained new staff on front desk procedures and customer service standards, improving team efficiency.
Direct Support Professional
SD Carter Enterprise
Fairfax, VA
06.2023 - 02.2024
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
Behavior Technician
Rise For Autism
Glen Burnie, MD
08.2023 - 01.2024
- Implemented individualized treatment plans based on assessments to improve client behaviors.
- Collaborated with interdisciplinary teams to ensure consistent application of behavioral strategies.
- Trained and mentored new staff on behavior intervention techniques and documentation procedures.
- Analyzed behavioral data to track progress and adapt interventions for optimal outcomes.
- Conducted skill-building sessions to enhance clients' social and communication abilities.
- Maintained accurate records of client sessions in compliance with regulatory standards.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Shift Lead
Dicks Sporting Goods
Gaithersburg, MD
06.2022 - 04.2023
- Developed and implemented training programs for new hires, enhancing onboarding efficiency.
- Supervised team members, ensuring adherence to operational standards and customer service excellence.
- Managed inventory control processes, optimizing stock levels and reducing discrepancies.
- Analyzed sales trends to adjust merchandising strategies, boosting product visibility and customer engagement.
- Resolved customer inquiries and complaints, fostering a positive shopping experience through effective communication.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Shift Lead
Lidl
Wheaton, MD/Montgomery Village, MD
12.2021 - 04.2022
- Supervised daily operations, ensuring team adherence to company standards and policies.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Led team meetings to discuss performance goals, strategies, and improve overall communication.
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
Server
Firebirds Wood Fire Grill
Gaithersburg, MD
04.2020 - 11.2021
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Collaborated with kitchen staff to communicate orders accurately and resolve issues swiftly.
- Implemented upselling techniques, increasing average check size through product recommendations.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Facilitated smooth operations during peak hours by coordinating team efforts effectively.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Hostess
Red Robin Burgers and Brewery
Germantown, MD
04.2018 - 01.2020
- Welcomed and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system to maximize seating efficiency during peak hours.
- Trained new host staff on procedures and customer service standards.
- Monitored dining area for guest satisfaction, addressing concerns proactively.
- Organized special events and large group reservations, ensuring seamless execution of services.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Watkins Mill High School
06.2021
Skills
- Active listening
- Data collection
- Documentation skills
- Memory retention
- Customer service
- Cleanliness standards
- Time management
- Problem-solving
- Respectful and compassionate
- Compassionate care
- Flexible schedule
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Behavior Technician
All Star ABA
05.2025 - Current
Paraeducator
MCPS
09.2024 - 03.2025
Direct Support Professional
Q-Care inc
06.2024 - 10.2024
Front Desk Receptionist
Scenthound
05.2024 - 08.2024
Behavior Technician
Rise For Autism
08.2023 - 01.2024
Direct Support Professional
SD Carter Enterprise
06.2023 - 02.2024
Shift Lead
Dicks Sporting Goods
06.2022 - 04.2023
Shift Lead
Lidl
12.2021 - 04.2022
Server
Firebirds Wood Fire Grill
04.2020 - 11.2021
Hostess
Red Robin Burgers and Brewery
04.2018 - 01.2020
High School Diploma -
Watkins Mill High School