Chaylea Palmer
Dunlap,TN
Summary
Dedicated inside sales and customer service specialist with a strong background in managing client accounts and optimizing delivery processes. Skilled in Facets, ACIS, and Microsoft Office, contributing to improved service outcomes and client retention. Recognized for building and maintaining effective client relationships. Looking to expand expertise in a Customer Service Representative capacity.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Cigna
01.2025 - Current
- Convert member prescriptions to home delivery through Cigna’s digital platform.
- Coordinate between internal teams to ensure accurate, on-time fulfillment.
- Resolve issues quickly, ensuring customer satisfaction and compliance.
Customer Service Representative
Blue Cross Blue Shield
01.2022 - 01.2024
- Supported healthcare programs, including Cover Kids (CHIP), TennCare Select (TCS), Third Party Liability (TPL), and BlueCare (BCR), and handled appeals and claims.
- Utilized systems such as Facets, ACIS, and Microsoft Office to track and resolve inquiries.
- Collaborated cross-functionally with internal departments to ensure continuity of care.
Education
High School Diploma - undefined
Sequatchie County High School
01.2017
Skills
- Account Management & Client Retention
- Delivery Conversion & Sales Support
- Claims & Appeals Processing
- Microsoft (Word, Excel, Outlook)
- Systems: Facets, ACTS
- FMLA & Healthcare Compliance
- Clear Communication & Cross-Team Collaboration
ADDITIONAL EXPERIENCE
- Hair Stylist
- Free Spirit Hair Studio 2020 – 2022
- Built lasting client relationships and managed appointments and product recommendations.
- Call Center Representative
- University of Tennessee at Chattanooga 2017 – 2018
- Handled high-volume calls, improved alumni engagement, and mentored new representatives.
Timeline
Inside Sales Representative
Cigna
01.2025 - Current
Customer Service Representative
Blue Cross Blue Shield
01.2022 - 01.2024
High School Diploma - undefined
Sequatchie County High School