Chaylin Sabino
Converse,United States
Summary
Detail-oriented and tech-savvy professional with 5+ years of experience in administrative coordination, client support, medical documentation, and multi-tasking in fast-paced environments. Skilled in calendar management, digital communication, data entry, and CRM/EMR systems. Proven ability to manage confidential information, streamline workflows, and support teams remotely with efficiency and professionalism. Highly adaptable, organized, and committed to delivering exceptional virtual support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever - USAA
San Antonio, TX
02.2026 - Current
- Provide high-volume inbound customer support for personal lines insurance policyholders.
- Assist members with policy updates, billing inquiries, coverage explanations, and claims guidance.
- Accurately document all customer interactions in CRM systems while maintaining strict confidentiality standards.
- Process policy changes, endorsements, and account updates with strong attention to detail.
- Navigate multiple systems simultaneously to resolve issues efficiently in a fast-paced remote environment.
- De-escalate concerns and resolve complex service issues while maintaining a professional and empathetic tone.
- Meet and exceed performance metrics, including quality assurance, call handling time, and customer satisfaction scores.
- Collaborate with team leads and cross-functional departments to ensure accurate and timely service delivery.
Licensed Esthetician
Pretty Little Winx & Winx ink Studios
San Antonio, TX
07.2025 - 12.2025
- Perform waxing and eyelash extensions, ensuring high standards of client satisfaction.
- Recommend and sell customized skincare products, enhancing client experiences.
- Maintain detailed records of client interactions and treatment plans.
- Train new staff on procedures and promote a collaborative salon environment.
Patient Care Technician
Piedmont Healthcare
Columbus, GA
04.2023 - 12.2024
- Maintained accurate electronic medical records (EMR) and detailed documentation.
- Coordinated with interdisciplinary teams to streamline patient care processes.
- Monitored and recorded patient data with high attention to detail.
- Ensured compliance with regulatory documentation standards.
- Managed multiple priorities in a fast-paced healthcare environment.
- Assisted patients with daily activities, promoting comfort and dignity through compassionate care.
- Monitored vital signs and patient conditions, documenting findings with precision for clinical review.
Oral Surgery Assistant
Oral and Maxillofacial Surgery Associates
Honolulu, HI
03.2022 - 01.2023
- Managed patient scheduling and appointment coordination.
- Maintained and updated confidential medical records.
- Prepared documentation and post-operative instructions.
- Supported workflow optimization and daily office operations.
- Assisted with patient communication and follow-ups.
Mental Health Specialist
Sutter Health Kahi Mohala
Ewa Beach, HI
10.2021 - 03.2022
- Documented assessments and treatment plans in electronic systems.
- Coordinated communication between patients, families, and providers.
- Maintained compliance with confidentiality and documentation standards.
- Provided administrative support to multidisciplinary care teams.
Office Manager
Smart Sports Medicine
Cheyenne, WY
06.2020 - 12.2020
- Managed daily office operations and administrative workflows.
- Coordinated scheduling and optimized appointment systems.
- Oversaw inventory management and vendor communications.
- Conducted staff evaluations and supported onboarding/training.
- Improved operational efficiency through process updates.
Pharmacy Technician
Medicap Pharmacy
Cheyenne, WY
10.2018 - 06.2020
- Managed the accurate documentation of prescription information within pharmacy systems to support patient care.
- Directed inventory control processes and performed compliance audits to maintain operational integrity.
- Oversaw secure handling of patient records to ensure privacy and compliance.
- Addressed customer inquiries with a focus on efficiency and service excellence.
Education
Esthetician - Esthetician Program
Ogle School Hair Skin Nails-San Antonio
San Antonio06-2025
High school diploma - undefined
Admiral Arthur W Radford High School
Honolulu05-2014
Skills
- Written & Verbal Communication
- Customer Support & Client Relations
- Data Entry & Electronic Documentation
- Scheduling & Calendar Management
- Microsoft Office & Google Workspace Proficiency
- CRM, EMR, & Ticketing System Experience
- Problem Solving & Conflict Resolution
- Remote Communication (Zoom, Teams, Email, Chat)
- Time Management & Ability to Work Independently
- Multitasking in Face-Paced Environments
Certification
- Personal Line Insurance License, 2026
- Esthetician License, 2025
Timeline
Customer Service Representative
Foundever - USAA
02.2026 - Current
Licensed Esthetician
Pretty Little Winx & Winx ink Studios
07.2025 - 12.2025
Patient Care Technician
Piedmont Healthcare
04.2023 - 12.2024
Oral Surgery Assistant
Oral and Maxillofacial Surgery Associates
03.2022 - 01.2023
Mental Health Specialist
Sutter Health Kahi Mohala
10.2021 - 03.2022
Office Manager
Smart Sports Medicine
06.2020 - 12.2020
Pharmacy Technician
Medicap Pharmacy
10.2018 - 06.2020
High school diploma - undefined
Admiral Arthur W Radford High School
Esthetician - Esthetician Program
Ogle School Hair Skin Nails-San Antonio