Chayline Blackwell
Moses Lake,WA
Summary
Dedicated server and bartender with proven strengths in customer relationship management, effective communication, and conflict resolution. Committed to maintaining high safety standards and creating a welcoming environment for guests.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Ten Pin Brewery
Moses Lake, Washington
01.2023 - Current
- Developed rapport with customers, fostering loyalty and encouraging repeat visits.
- Collaborated with team members to deliver high-quality service and enhance guest satisfaction.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within a fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Processed cash and credit card payments accurately at bar and restaurant.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked with kitchen staff to support timely food delivery for guests.
- Maintained safety and sanitation standards with firm enforcement among bar staff.
- Coordinated with security staff to de-escalate conflicts, ensuring a safe and enjoyable environment for guests.
Bobs Cafe
floor manager
Moses Lake, Washington
03.2017 - 01.2023
- Delivered exceptional service and attention to customers in face-to-face interactions and phone conversations.
- Identified the needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Education
GED -
Chemeketa Community College
Salem, OR04-2011
Skills
- Customer relationship management
- Safety standards enforcement
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
Timeline
Server/Bartender
Ten Pin Brewery
01.2023 - Current
Bobs Cafe
floor manager
03.2017 - 01.2023
GED -
Chemeketa Community College