Heaven Washington
Cedar Hill
Summary
Call center professional with 3+ years in customer-focused roles, excelling in communication and problem resolution. Demonstrated success in enhancing team efficiency and managing high-volume information flow at SnapBack Restoration. Im committed to learning and growing to deliver exceptional customer service and support.
Overview
5
5
years of professional experience
Work History
TEACHER
KIDS U PREPARATORY
Cedar Hill
10.2022 - 04.2023
- Facilitate effective communication with parents and faculty to discuss student progress and strategies for enhancement.
- Design comprehensive and age appropriate weekly lesson plans, and activities that promote independent learning among students.
- Built strong parent teacher relationships, meaning student support and progress tracking through regular communication.
CALL CENTER
TELVISTA
Dallas
04.2021 - 10.2022
- Provided empathetic customer support, handling diverse inquiries.
- Collaborated with team to ensure timely resolution of complex issues.
- Documented Customer interactions, identifying trends for process improvement.
- Consistently met quality assurance standards.
- Managed high-volume calls, resolving customer issues efficiently, and while maintaining a professional demeanor.
- Handled customer inquiries via inbound calls, ensuring accurate information and documentation.
ADMIN
SNAPBACK RESTORATION
Dallas
03.2018 - 02.2021
- Served as a primary information resource for clients, effectively responding to inquiries via calls and emails.
- Implemented a workflow system that enhanced personnel efficiency by 15%, while managing both electronic and paper filing databases.
- Prepared and analyzed financial statements for tax clients, ensuring precise analysis of over 150 records per cycle and maintaining data integrity
Education
Diploma -
Cedar Hill High School
Cedar Hill, Tx05.2020
Skills
- Customer Service
- Time Management
- Microsoft Software
- Communication
- Problem Resolution
- Sales Techniques
- Adaptability
- Critical Thinking
- Adobe Software Proficiency
- Database search and data entry skills
- Conflict resolution
- Customer support
- Time management
- Problem solving
Timeline
TEACHER
KIDS U PREPARATORY
10.2022 - 04.2023
CALL CENTER
TELVISTA
04.2021 - 10.2022
ADMIN
SNAPBACK RESTORATION
03.2018 - 02.2021
Diploma -
Cedar Hill High School