Chaz Bankston
Toccoa,GA
Summary
Motivated employee known for making best decisions regarding appropriate solutions. Adaptable leader delivering quality service and maintaining high levels of satisfaction. Reputation for staying calm and poised even in stressful circumstances. Offering excellent interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Membership Sales Director
Capstone Hospitality
03.2023 - Current
- Over $1,000,000 in initiation fees sold within first 12 months (Golf Club of Amelia Island, Currahee Club)
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Server
Chuck's Fish
04.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Property Assistant
Georgia Bulldogs Sports Marketing
08.2021 - 12.2022
- Worked in team-oriented settings to assist the directors and supervisors with marketing duties
- Assisted with organizing tours for corporate sponsors by handing out proper credentials, giving directions and communicating with clients to resolve any issues
- Provided exceptional experience to V.I.P. corporate sponsors who visited Athens for athletic events
Server
Last Resort Grill
09.2018 - 04.2022
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Crew Leader/Farm Hand
Trammell Enterprises INC.
05.2017 - 12.2021
- Recruited crew members capable of handling manual labor under adverse conditions such as heat, dust and rain
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Education
Bachelor of Arts - Public Relations
University of Georgia
Athens, GA12.2022
Bachelor's of Secondary Education - Sport Management
University of Georgia
Athens, GA12.2022
Minor - General Business Administration
University of Georgia
Athens, GA12.2022
Skills
- Consultative Sales
- Lead Generation
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Situational Awareness
- Detail-Oriented
- Poise in Pressure
- Customer Relationship Management
- Sales Strategies
Timeline
Membership Sales Director
Capstone Hospitality
03.2023 - Current
Server
Chuck's Fish
04.2022 - 12.2022
Property Assistant
Georgia Bulldogs Sports Marketing
08.2021 - 12.2022
Server
Last Resort Grill
09.2018 - 04.2022
Crew Leader/Farm Hand
Trammell Enterprises INC.
05.2017 - 12.2021
Bachelor of Arts - Public Relations
University of Georgia
Bachelor's of Secondary Education - Sport Management
University of Georgia
Minor - General Business Administration
University of Georgia
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