Chaz Blackwell
Atlanta,GA
Overview
16
16
years of professional experience
Work History
CSR
Signature Aviation
Atlanta, GA
01.2023 - Current
- Maintained up-to-date knowledge of company products and services.
- Provided customer service support to customers over the phone and by email.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Identified customer needs and provided appropriate solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Analyzed customer feedback data to identify areas of improvement.
- Handled customer inquiries and complaints in a timely manner.
Dispatcher
Amozon
Indianapolis, IN
10.2021 - 01.2023
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored changes in delivery schedule and communicated changes to customers.
- Tracked changes in computer system to keep records current and accurate.
- Prepared daily work and run schedules.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
Ramp Agent Supervisor/Base Trainer
Delta Global Services, DGS
Atlanta, GA
06.2019 - 10.2021
- Maintained safe takeoffs, landings and aircraft operations by directing accurate cargo loading, including placement in relation to aircraft capacity.
- Enforced safety regulations when operating motor vehicles around the airfield.
- Conducted regular performance reviews to assess employee productivity and compliance with standards.
- Trained new team members to apply industry best practices and airfield safety protocols.
Lead Ramp Agent
Delta Global Services, DGS
Atlanta, GA
01.2017 - 06.2019
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Maintained updated knowledge through continuing education and advanced training.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
Ramp Agent
Delta Global Services, DGS
Atlanta, GA
03.2015 - 01.2017
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Production Assistant
Travis Payne Produtions
Atlanta, GA
04.2010 - 03.2015
Education
GED -
Atlanta Technical College
Atlanta, GASkills
- Customer service
- CRM software
- Data entry
- Sales support
- Problem solving
- Conflict resolution
Timeline
CSR
Signature Aviation
01.2023 - Current
Dispatcher
Amozon
10.2021 - 01.2023
Ramp Agent Supervisor/Base Trainer
Delta Global Services, DGS
06.2019 - 10.2021
Lead Ramp Agent
Delta Global Services, DGS
01.2017 - 06.2019
Ramp Agent
Delta Global Services, DGS
03.2015 - 01.2017
Production Assistant
Travis Payne Produtions
04.2010 - 03.2015
GED -
Atlanta Technical College