Seasoned Security Officer with background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous positions through proactive measures and clear communication strategies. Known for implementing comprehensive training procedures to strengthen team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Lone Star Protective
Aurora, CO
06.2022 - Current
Secured personnel and premises by inspecting buildings and patrolling property
Managed and executed dispatch operations
Documented security-related situations and submitted in-depth reports to superiors
Warned persons of rule infractions or violations and evicted violators from premises
Monitored premises and recorded activity in daily officer reports
Addressed problems quickly and reported clear information while working under minimal supervision
Worked with local enforcement agents to apprehend suspicious individuals
Provided security presence for large events with thousands of attendees
Trained new security officers on safety protocols and company standards
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions
Demonstrated strong attention to detail and accuracy when providing information to Security Management
Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises
Investigated reported incidents to protect company assets
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Developed and implemented operational procedures to ensure quality standards are met.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Addressed customer concerns with suitable solutions.
Managed scheduling and training.
Transit Security Officer-Patrol
Allied Universal
Denver, CO
02.2022 - 11.2022
Maintained accurate records of vehicle movements between stations
Assist customers with train/bus arrivals and departures
Enforce RTD safety policies and restrictions
Decide to warn, cite, or suspend violators depending on offense and prior situations
Investigated and reported crimes, accidents, offenses and damage to property
Checked all vehicle equipment for proper functioning prior to use
Provided first aid assistance when needed until medical personnel arrived at the scene.
Adhered to safety protocols established by the transit authority at all times.
Maintained orderliness among passengers while they were waiting at bus stops or train stations.
Prevented theft by monitoring ridership activity closely.
Provided customer service by responding to inquiries from passengers regarding transit services.
Participated in drills designed to test response times during emergency scenarios.
Responded to emergency situations using appropriate measures.
Educated passengers on proper etiquette while riding public transportation.
Investigated incidents, accidents, and reported findings to supervisors.
Enforced fare payment regulations on board vehicles and platforms.
Conducted patrols of transit facilities to ensure safety and security of passengers, staff, and property.
Assisted with crowd control during peak hours or special events.
Intervened in altercations between passengers when necessary.
Watched each individual to assess demeanor and look for suspicious behavior.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Master Security Officer
Denver Health
Denver, CO
02.2020 - 06.2022
Assist local Police with investigations
De-escalation of adolescent and adult psych patients
Responded to alarms and conducted investigations as required.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Enforced access control measures in accordance with established procedures.
Investigated all reported incidents of theft or vandalism on premises.
Monitored surveillance cameras and responded to suspicious activity.
Participated in training sessions to stay up-to-date on current security trends and best practices.
Senior Portfolio Manager at Lone Star PM Firm, LLC Dba Lone Star Realty GroupSenior Portfolio Manager at Lone Star PM Firm, LLC Dba Lone Star Realty Group