David Ontiveros
Elmwood Park,IL
Summary
Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. General Management in coaching to processes and result driven strategies. Consistently delivered strong financial results within a competitive and challenging market. Exceptional strategic planning, inventory control, and warehouse operations.
Overview
14
14
years of professional experience
Work History
OPERATIONS MANAGER
TRP ACQUISITION - THE ROOMPLACE
01.2022 - 01.2024
- Directed Warehouse Operations and Clearance Merchandise
- Developed strategies with the Executive Leadership Team to improve efficiency and productivity
- Played an integral role in quality control to ensure products are in compliance with industry standards
- Ensured that the organization adheres to OSHA laws and regulations
- Mentored team members to increase customer care quality and sharing best practices
- Directed merchandise flow from new product arrival, store distribution, pricing structure, and store display presentation
- Responsible for highlighting aged inventory and determining clearance pricing
GENERAL MANAGER
TRP ACQUISITION - THE ROOMPLACE
01.2013 - 01.2022
- Responsible for reaching 100% to Budget Sales Goals
- Directed team consisting of Management, Sales, Customer Care, and Inventory Control
- Recruit, train, and coach personnel to multi-task across all areas of business
- Act as escalation point for team to resolve critical customer service issues
- Responsible for maintaining high margins across all sales areas that reflect favorable EBITA
- Monitor all sales goals while focusing on strong conversion to sale ratio
- Oversee marketing and sales functions by focusing on dollar per shopper, average ticket, and key indicators
SALES MANAGER
USCELLULAR
01.2010 - 01.2013
- Generated leads and maintained sales quota of 100%
- Trained and coached sales people on cross-selling techniques, procedures, conducting needs assessment and product line
- Developed a 10 member team that was empowered to resolve customer issues which helped earn the 'Happiest Customers in Wireless' tag
- Supervised the Small to Medium Business Development and far exceeded quota by maintaining 125% of goal
- Taught the Dynamic Organization values and behaviors to ensure it was the foundation for all selling strategies
- Worked directly with the Chamber of Commerce as a member to maintain healthy business relationships with the neighborhood
- Led several successful Grass Root Campaigns by generating leads
- Volunteered as a goodwill ambassador for Chicago White Sox events
Education
Bachelor of Liberal Arts and Science - General Psychology
University of Illinois At Chicago
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Windows
- Outlook
- Salesforce
- CRM
- ENACT Software
- Problem-Solving
- Team Leadership
- Operations Management
Executivesummary
Successful leader with experience in building and managing top-performing teams. Proficient in coaching to sales processes and results driven strategies. Consistently delivered strong financial results within a competitive and challenging market. Exceptional strategic planning, organizational, leadership, team building, problem solving, process improvement, pricing strategic, inventory control, marketing, merchandising and communication skills., General Management & Warehouse Operations, Store Operations, Inventory Audits & Regulatory Compliance, Client Relationship Management, Employee Recruitment & Development, Surpassing Revenue & Profit Goals, Excels in Team Leadership, Performance Management, Exceptional Customer Service & Customer Satisfaction, Strategic Partnerships & Business Networking, Experienced with New Store Grand Openings
Timeline
OPERATIONS MANAGER
TRP ACQUISITION - THE ROOMPLACE
01.2022 - 01.2024
GENERAL MANAGER
TRP ACQUISITION - THE ROOMPLACE
01.2013 - 01.2022
SALES MANAGER
USCELLULAR
01.2010 - 01.2013
Bachelor of Liberal Arts and Science - General Psychology
University of Illinois At Chicago
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