Chazalle Robinson-Morant
Evanston,USA
Summary
Dedicated and empathetic Medical Assistant with expertise in patient care and medical office management. Proven track record of enhancing patient satisfaction through effective communication and interpersonal skills. Committed to regulatory compliance and practice standards. Skilled in building trust and rapport with patients to optimize healthcare experiences.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Midwest Express Clinic
Chicago, USA
03.2024 - Current
- Greets patients with a smile.
- Registers patients.
- Answers telephones, multiple lines.
- Triaging patients, checking charts, vitals, past medical history, medications, and allergies.
- Schedules and reschedules future doctor visits, ultrasounds, and X-rays.
- Verify insurance.
- Processes payments.
- Cleans and prepares all triage and exam rooms after every patient.
- Drawing blood.
- Performing EKGs.
- Administering medications as directed by the provider.
- Collecting and preparing laboratory specimens.
- Cleaning of the clinic after each shift.
- Floating to multiple clinics.
Customer Experience Representative
Stericycle
Bannockburn, USA
02.2023 - 02.2024
- Inbound calls and emails from clients at a high volume.
- Scheduled pickups for paper shredding and medical waste with hospitals, and other corporate agencies.
- Provided clients with knowledgeable assistance, and collected data regarding any updates or issues with their Stericycle account.
- Addressed and resolved clients' billing issues, credit processing, and sent invoices and billing updates to clients as needed.
- Built and maintained positive relationships and interactions with individuals throughout the organization.
- Demonstrated professionalism and proficiency in all services, products, and SOP procedures.
- Ensured that adherence was maintained with all applicable U.S. GAAP guidance and internal Stericycle policies.
- Remote
Fraud Specialist/ Interviewer
Insight Global LLC, Illinois Department Employment Services
Chicago, USA
07.2020 - 02.2023
- Provided assistance and empathy to victims of identity theft and fraud.
- Inbound and outbound calls to customers and representatives regarding case resolution.
- Analyzed customers' statements, affidavits, and evidence to resolve identity theft cases and claims.
- I communicated with government, law enforcement agencies, and creditors to gather information for theft cases.
- Interviewed customers and employers to determine the eligibility of unemployment claims.
- Remote
Patient Care Coordinator
USA Vein Clinics
Northbrook, USA
06.2017 - 05.2020
- Outbound phone calls to new, current, and former patients for missed, no-show, or canceled appointments.
- Consulting and creating a Patient Care Plan.
- Verification of patients' insurance and billing information.
- Accommodated the scheduling needs of new and existing patients, including scheduling future appointments and addressing any schedule changes.
- Demonstrated apprehension of services, professionalism, and outstanding customer service.
- Answered patients' questions and concerns using established procedures.
- CRM System.
- Hybrid
Education
EKG Technician Certification - Continuing Education
Triton College
River Grove, IL04.2019
Skills
- Excel
- Microsoft Word
- PowerPoint
- Internet research
- Effective communication
- Office administration
- Problem resolution
- Customer service
- Time management
- Goal oriented
- Critical thinking
- Adaptability
- Healthcare
- Interpersonal skills
- Attention to detail
- Written and oral communications
- scheduling
- Data entry
- Multi-tasking
- Medication administration
- Patient triage
- Blood drawing
- EKG performance
- Laboratory specimen collection
- Insurance verification
- Conflict resolution
Credentials And Licenses
EKG Technician Certification
Timeline
Medical Assistant
Midwest Express Clinic
03.2024 - Current
Customer Experience Representative
Stericycle
02.2023 - 02.2024
Fraud Specialist/ Interviewer
Insight Global LLC, Illinois Department Employment Services
07.2020 - 02.2023
Patient Care Coordinator
USA Vein Clinics
06.2017 - 05.2020
EKG Technician Certification - Continuing Education
Triton College
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