Open To Work
CHAZMINE WILSON
Lincare Home Oxygen And Respiratory Systems
Katy ,US
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer ServiceCustomer Service RepresentativeMedical BillerDurable Medical Equipment RepresentativeMedical Insurance Biller
Work Type
Part TimeFull Time
Location Preference
Remote
Important To Me
Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k match4-day work week
8
years of professional experience
Results-driven professional with over 7 years of experience spanning healthcare, insurance, remote operations, and customer service environments. Proven track record of delivering exceptional customer experiences, resolving complex issues, and maintaining high levels of accuracy in fast-paced settings. Skilled in medical administration, insurance verification, claims support, patient relations, and remote customer assistance. Recognized for strong communication skills, attention to detail, and the ability to build positive relationships with clients, patients, and team members. Demonstrates a consistent commitment to efficiency, compliance, and service excellence while exceeding performance goals and contributing to organizational success.
Work History
Customer Service
3 Years 1 Month- Facilitated communication between patient referral sources and insurance companies to streamline intake and processing of medical orders.
- Analyzed patient records and authenticated demographic and insurance details to support efficient order intake and billing accuracy.
- Conducted assessments of patient compliance with physician recommendations while instructing individuals on effective use and upkeep of respiratory and medical devices.
Customer Service Representative
2 Years 3 Months- Managed high volume of inbound customer inquiries related to product details, order tracking, and account adjustments.
- Streamlined order processing, payment security, and refund confirmation using diverse CRM and order management interfaces.
- Enhanced shopping experience by personalizing interactions and promoting additional products and services.
- Facilitated de-escalation of unique and complex customer complaints through patient, step-by-step problem-solving techniques.
- Cultivated a distraction-free virtual work environment while troubleshooting software and technical issues to ensure compliance with company IT standards.
Technical Support
3 Years- Optimized troubleshooting processes for Apple devices, enhancing efficiency in resolving complex iOS and iCloud integration issues.
- Managed concurrent technical support cases while maintaining high customer satisfaction through detailed documentation and swift issue resolution.
- Developed custom troubleshooting workflows for recurring Apple ecosystem issues, enhancing first-contact resolution rates.
- Guided customers through complex Apple ID security protocols and data recovery procedures, ensuring data integrity and account safety.
- Remote
Education
High School Diploma - General Education
Skills
Assisted teams with time management in project execution.
Supported customer service initiatives by providing technical support.
Facilitated cash handling and payroll processing for financial accuracy.
Contributed to team leadership by resolving conflicts and improving processes.
Managed inventory effectively to ensure operational efficiency.
Applied analytical thinking to resolve issues in remote support.
Handled multitasking responsibilities to maintain workflow.
Participated in process mapping to enhance customer advocacy.
Adapted to various tasks in managed care and medical claims submission.
Timeline
Customer Service
Lincare Home Oxygen And Respiratory Systems
07.2023 - CurrentRead More
Customer Service Representative
QVC Quarate Group
04.2021 - 07.2023Read More
Technical Support
Concentrix (Apple)
01.2018 - 01.2021Read More
I.H. Kempner High School
High School Diploma from General Education
Read More