Che Ferguson

• Picked online grocery orders accurately using handheld device and store systems.
• Selected quality merchandise, checked expiration dates, and followed substitution guidelines.
• Staged completed orders in temperature-controlled areas to protect freshness and compliance.
• Communicated item shortages and approved replacements through customer order workflow.
• Assisted customers with curbside pickup, loading orders, and resolving basic concerns.
• Organized shopping carts, totes, and staging zones to support efficient order fulfillment.
• Maintained speed and accuracy while navigating sales floor during high-volume periods.
• Followed food safety, sanitation, and inventory handling procedures throughout order processing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Contributed to team objectives in fast-paced environment.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Successfully avoided time delivery delays by carefully planning best routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Inspected load security and checked for damages.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Fostered positive working relationships with regular customers.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Filled out load paperwork and DOT-mandated log books.
• Protected people and equipment from hazardous materials by using correct procedures.
• Kept detailed records of deliveries and money received from customers.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Delivered packages safely and on schedule using assigned route plans and delivery protocols.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Inspected vehicle before shifts, reporting maintenance issues and ensuring road-ready operation.
• Scanned shipments accurately to update tracking status and confirm successful deliveries.
• Navigated daily routes efficiently while adapting to traffic, weather, and customer access changes.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Minimized company liability and risks to loads by obeying traffic laws.
• Completed on-time deliveries by choosing best and most efficient routes.
• Followed DOT and company safety procedures to protect cargo, vehicle, and public safety.
• Collected signatures and completed delivery documentation with accuracy and professionalism.
• Resolved customer delivery concerns promptly while maintaining courteous service standards.
• Loaded and organized packages to streamline delivery sequence and reduce handling errors.

• Delivered packages safely and on schedule using assigned route plans and delivery protocols.
• Inspected vehicle before shifts, reporting maintenance issues and ensuring road-ready operation.
• Scanned shipments accurately to update tracking status and confirm successful deliveries.
• Navigated daily routes efficiently while adapting to traffic, weather, and customer access changes.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Minimized company liability and risks to loads by obeying traffic laws.
• Completed on-time deliveries by choosing best and most efficient routes.
• Followed DOT and company safety procedures to protect cargo, vehicle, and public safety.
• Collected signatures and completed delivery documentation with accuracy and professionalism.
• Resolved customer delivery concerns promptly while maintaining courteous service standards.
• Loaded and organized packages to streamline delivery sequence and reduce handling errors.

• - Provide customer assistance with office supplies and technology products
• - Operate register and handle transactions accurately
• - Maintain store organization and restock merchandise
• - Collaborate with team members to ensure efficient store operations
• - Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction
• - Participated in inventory management, including stock replenishment and loss prevention measures
• - Performed cash, card, and check transactions to complete customer purchases
• - Built customer loyalty and retention by delivering excellent shopping experiences
• - Engaged in friendly conversation with customer to better uncover individual needs
• - Engaged with customers to build rapport and loyalty

• - Assisted customers with eyewear selection and answered product-related questions
• - Maintained cleanliness and organization of the vision center
• - Supported daily operations, including inventory and appointment coordination
• - Delivered high-quality customer service in a fast-paced retail environment
• - Pretested customers before optometrist took customers into his office
• - Maintained strict adherence to confidentiality protocols while handling sensitive patient data
• - Scheduled appointments, handled referrals and ordered supplies for optometric practice
• - Helped patients with optical selections and dispensing to facilitate customer service
• - Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively

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