CHECHON MAYS
Metropolis,Illinois
Summary
Professional care specialist with extensive experience in memory care management. Proven ability to enhance patient well-being through innovative program development and staff training. Strong focus on team collaboration and adaptability to changing needs, ensuring reliable and effective care delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Memory Care Director
Charter Senior Living
Paducah, KY
06.2023 - Current
- Developed and implemented personalized care plans for residents to enhance cognitive engagement.
- Trained and mentored staff on best practices in memory care techniques and resident interaction.
- Coordinated activities that promote socialization and mental stimulation among residents.
- Collaborated with families to address concerns and improve overall resident well-being.
- Evaluated program effectiveness through regular assessments, adjusting strategies as needed.
- Oversaw compliance with health regulations and standards within memory care unit operations.
- Fostered a supportive environment by leading team meetings focused on improving care quality.
- Implemented training programs for new hires to ensure adherence to memory care protocols.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Served as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Fostered an inclusive culture within the facility that valued diversity among both staff members and residents alike.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
Associate Executive Director
Rivercrest Place Senoir Living
Paducah, KY
05.2021 - 06.2023
- Read and interpreted financial statements and managed budget.
- Assist with creating annual budgets to support program operation and meet organizational goals.
- Engaged in professional development to maintain current skills and knowledge of best practices and business opportunities.
- Developed and achieved financial goals by managing expenses.
- Worked with management team to develop and enhance skill set requirements and training plans.
- Established and maintained customer rapport and mutually beneficial business relationships.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Executed productivity benchmarks across departments to maximize company revenue.
- Developed training modules and documentation to train staff.
- Implemented and developed operational standards, policies and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Facilitated month-end closing processes, invoicing and journal entries.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Led and directed team members on effective methods, operations and procedures.
- Minimized staff turnover through appropriate selection, orientation and training.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Conducted quality, timely performance feedback and performance appraisals.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Resident Care Director
Brookdale/Rivercrest Place Senior Living
Paducah, KY
02.2014 - 05.2021
- Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
- Individual Care Plans and Assessments.
- Developed and implemented organizational policies and procedures for community.
- Supervised and evaluated work activities resident assistant staff.
- Conducted recruitment, hiring and training of personnel.
- Established work schedules and assignments for staff, accorded to workload, space and availability.
- Developed instructional materials and conducted in-services and staff education.
- Met deadlines while maintaining high-quality services.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
- Conducted staff meetings to relay general information or to address specific topics.
- Reviewed communication log before every shift for any special instructions.
- Implemented activities for floor members to encourage building of social and community and relationships.
- Planned programs and activities designed to promote wellness and create living environment conducive to personal growth.
- Administered, coordinated and recommended disciplinary and corrective actions.
- Made regular rounds to ensure that residents and areas were safe and secure.
- Developed program plans for individuals and assisted in plan development.
- Developed and coordinated educational programs for residents.
- Trained and supervised residence hall staff and evaluated performance.
- Mediated interpersonal problems between residents.
- Provided emergency first aid and summoned medical assistance for critical situations.
- Conferred with medical personnel to better understand and accommodate individual resident needs.
Lead Resident Assistant/PCP Coordinator
Brookdale Paducah Senior Living/Rivercrest Place
Paducah, KY
03.2008 - 02.2014
- Cleaned and tidied up resident or patient rooms and other common areas around facility to maintain organized, welcoming space.
- Assisted residents with activities of daily living as described on individual care plans.
- Reviewed communication log before every shift for any special instructions.
- Observed resident functioning and reported changes in condition or behavior to supervisor.
- Demonstrated leadership abilities through active participation in community and campus organizations.
- Implemented activities for floor members to encourage building of social and community and relationships.
- Undressed, washed and dressed patients to provide personal hygiene assistance.
- Planned programs and activities designed to promote wellness and create living environment conducive to personal growth.
- Answered patient call signals to determine patient needs.
- Made regular rounds to ensure that residents and areas were safe and secure.
- Provided emergency first aid and summoned medical assistance for critical situations.
- Mediated interpersonal problems between residents.
- Answered telephones, routed calls and delivered messages to support facility communications.
- Sorted and distributed facility mail to residents and personnel.
- Directed and participated in recreational activities for residents.
Server/Hostess
Flamingo Row Bread Co.
Paducah, KY
01.2007 - 03.2008
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Exercised focus and concentration to keep track of tables and remember orders.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Greeted and accommodated guests, building positive experience from first interaction.
Instructor/DSP
M.A.P. Training Center
Karnak, IL
03.1999 - 08.2004
- Maintained records of services performed and condition of patients.
- Documented delivery of quality care in client's clinical record.
- Administered medications to patients based upon physician or nurse guidelines.
- Identified changes in client status or needs and communicated to supervisor.
- Responded promptly and positively to client requests for assistance.
- Followed infection control and safety policies and guidelines.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Evaluated client's needs to plan for continuing services.
- Observed physical and mental condition, intake and output and exercise to monitor client condition.
- Prepared and maintained records of client progress and performed services.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Secretary
Jordan Construction
Brookport, IL
05.1996 - 06.2000
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Prepared variety of correspondence and reports for department and personnel.
- Read and routed correspondence to organize workflow.
- Created manual and electronic document files and records, providing up-to-date information or historical reference.
- Compiled data to prepare reports or process requests.
- Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel.
- Maintained office supplies inventory by checking stock and placing orders.
- Learnt to operate new office technologies as were developed and implemented.
- Maintained timekeeping information and submitted and processed payroll.
- Operated office equipment, such as fax machines, copiers and phone systems and arranged for repairs when equipment malfunctions.
- Scheduled and confirmed appointments for clients or customers.
- Made copies of correspondence and other printed material.
Education
Associate In Applied Science - undefined
Shawnee Community College
Ullin, ILAdministrative Assistant - undefined
Paducah Technical College
Paducah, KYSkills
- Telephone and email etiquette
- Effective communication
- Activity programming
- Activities scheduling
- Family support
- Care planning
- Compliance oversight
- Staff development
- Assessments
- Quality services
- Person-centered approach
- Budgeting oversight
- Dementia care expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Verbal and written communication
- Decision-making
- Relationship building
- Training and mentoring
Certification
- Area of certification, Certified Dementia Practitioner
Timeline
Memory Care Director
Charter Senior Living
06.2023 - Current
Associate Executive Director
Rivercrest Place Senoir Living
05.2021 - 06.2023
Resident Care Director
Brookdale/Rivercrest Place Senior Living
02.2014 - 05.2021
Lead Resident Assistant/PCP Coordinator
Brookdale Paducah Senior Living/Rivercrest Place
03.2008 - 02.2014
Server/Hostess
Flamingo Row Bread Co.
01.2007 - 03.2008
Instructor/DSP
M.A.P. Training Center
03.1999 - 08.2004
Secretary
Jordan Construction
05.1996 - 06.2000
Associate In Applied Science - undefined
Shawnee Community College
Administrative Assistant - undefined
Paducah Technical College