CHEDAYIA WRIGHT
Brooklyn,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Dept Of Motor Vehicles
11.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
FRONT END CASHIER ASSISTANT
Target Corporation
07.2020 - 09.2022
- Responsible for quality customer service, greeting customers and providing a good shopping experience.
- Improve customer experience by taking accountability and acting as a liaison and store Brand Ambassador.
- Identify and remove safety hazards, obstacles, spills and blocked exits
- Resolved customer complaints, reviewed comments and implemented improvements
CASEWORKER INTERN
Brooklyn Community Housing and Services
08.2018 - 07.2020
- Responsible for referring individuals to wide range of public and private agencies based on individual needs to obtain necessary assistance
- Worked with clients to identify their specific issues potential support options
- Helped social workers with developing, organizing and conducting programs to prevent and resolve problems
- Assisted clients with planning budgets, meeting daily objectives and attending important appointments
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
SUNY College at Old Westbury
Old Westbury, NY12.2022
Skills
- Customer service
- Team player
- Time management
- Warehouse operations
- Microsoft Suites
- RFID scanner
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Dept Of Motor Vehicles
11.2022 - 09.2024
FRONT END CASHIER ASSISTANT
Target Corporation
07.2020 - 09.2022
CASEWORKER INTERN
Brooklyn Community Housing and Services
08.2018 - 07.2020
BACHELOR OF SCIENCE - PSYCHOLOGY
SUNY College at Old Westbury
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