Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Chefathialie Fenelus

Springfield,OH

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Guide/Ambassador

Amazon
Union, OH
02.2024 - Current
  • Provided comprehensive training on newly implemented and updated processes for employees.
  • Offered expertise in best practices for processes to support team members.
  • Conducted process reviews and audits to ensure compliance with standards.
  • Ensured effective communication about process updates with staff at all levels.
  • Ensured adherence to company standards, targets, and communication outcomes.
  • Managed and analyzed employee productivity, offering constructive critiques and coaching.
  • Successfully mitigated and resolved team conflicts, fostering a cohesive work environment.

Office Assistant

Josaphat LLC
Margate, FL
02.2019 - 09.2024
  • Assessed the needs of visitors and provided effective guidance to appropriate personnel.
  • Provided administrative support by assisting staff members with tasks such as document handling, filing, and supply procurement.
  • Streamlined office operations and procedures through effective management of calendars, appointments, reports, and records.
  • Directed and transferred phone calls to the appropriate personnel in a timely manner.
  • Maintained an organized filing system for paper documents and electronic files.

Customer Service Representative

Global Response
Margate, FL
05.2018 - 01.2019
  • Maintained a high standard of professionalism while addressing difficult customer needs.
  • Managed the tracking process for orders, guaranteeing on-time delivery of goods or services.
  • Promptly and efficiently resolved customer complaints.
  • Provided accurate information on products and services in response to customer inquiries.
  • Demonstrated a commitment to delivering exceptional customer service to enhance overall customer satisfaction.
  • Established strong rapport with customers by fostering friendly and positive interactions.

Education

High School Diploma -

Dave Thomas Education Center
Pompano Beach, FL
06-2017

Skills

  • Coaching and Mentoring
  • Workflow Optimization
  • Strategic Planning
  • Inventory Oversight
  • Process Monitoring and Improvement
  • Complex Problem-Solving
  • Staff Development

Languages

English
Native/ Bilingual
Haitian-Creole
Native/ Bilingual
French
Limited

Certification

  • CPR 2022

References

References available upon request.

Timeline

Process Guide/Ambassador

Amazon
02.2024 - Current

Office Assistant

Josaphat LLC
02.2019 - 09.2024

Customer Service Representative

Global Response
05.2018 - 01.2019

High School Diploma -

Dave Thomas Education Center

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Chefathialie Fenelus