CHEIKH S MBACKE
Brooklyn,USA
Summary
Customer-focused aviation professional with experience in aircraft ground operations, passenger service, and safety compliance. Currently working as a Cabin Agent supporting efficient aircraft turnaround and on-time departures.
Background in security and hospitality with strong communication, teamwork, and problem-solving skills. Committed to delivering safe, efficient, and high-quality passenger experiences in fast-paced airport environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Agent (Aircraft Ground Operations)
Unifi Aviation – New York, NY
New York, NY (LaGuardia Airport)
01.2026 - Current
- Efficiently prepared aircraft cabins to meet airline safety and cleanliness standards
- Supported fast-paced aircraft turnaround operations to ensure on-time departures
- Follow strict safety and operational procedures
- Collaborate with ground crew and airline staff
- Identify and report maintenance or safety issues
Security Guard / Guest Service Support
On Guard Management (Best Western Plus SoHo) – New York, NY
88 Walker St Manhattan NY
09.2022 - 12.2025
- Maintained safety and security of guests and staff through monitoring and patrols
- Controlled access points while providing a welcoming and professional presence
- Assisted guests with directions, requests, and basic front desk support when needed
- Helped resolve customer concerns calmly and efficiently
- Coordinated with team members to ensure smooth daily operations
Education
Bachelor of Science - Aviation Management
York College
Queens, NYBachelor of Science - Health & Nutrition Science
Brooklyn College
Brooklyn, NY12.2028
Bachelor of Science - General Science
Borough of Manhattan Community College (BMCC)
New York, NY12.2024
Skills
- Passenger Service & Customer Support
- Aviation Safety & Compliance
- Security Monitoring & Emergency Response (F-01, CPR/AED)
- Communication & Teamwork
- Conflict Resolution
- Multitasking & Attention to Detail
- Multilingual: English, French, Arabic
Certification
- CPR/AED/First Aid – National CPR Foundation (Expires Aug 2027)
- FDNY Fire Guard (F-01) – Certificate of Fitness (Expires Jan 2027)
- Anti-Terrorism Awareness – Homeland Security Training (Issued Jan 2024)
- Metal Detection – Homeland Security Training (Issued Jan 2024)
- Blood-borne Pathogen – National CPR Foundation (Expires Aug 2026)
- Food Handler Certification – AAA (Expires Aug 2028)
- Customer Service Skills Certification – Alison (Lifetime)
- Conflict Management & Resolution – Alison
- Travel 101 – Evolution Travel Academy (Issued Dec 2024)
Timeline
Cabin Agent (Aircraft Ground Operations)
Unifi Aviation – New York, NY
01.2026 - Current
Security Guard / Guest Service Support
On Guard Management (Best Western Plus SoHo) – New York, NY
09.2022 - 12.2025
Bachelor of Science - Aviation Management
York College
Bachelor of Science - Health & Nutrition Science
Brooklyn College
Bachelor of Science - General Science
Borough of Manhattan Community College (BMCC)