Cheila Garcia
Collingswood,NJ
Summary
Proven administrative expert with a track record of enhancing efficiency and accuracy at Rutgers University. Excelled in financial reporting and customer service management, significantly improving team productivity and client satisfaction. Skilled in Microsoft Excel and adept at multitasking, consistently delivering results beyond expectations. Focused [Job Title] handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
RSDM/Extramural Clinics
Somerdale, NJ
05.2006 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for [Number] employees.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Office Manager
Rutgers University
Somerdale, NJ
02.2004 - 04.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Billing Technician
UMDNJ
Northfield, NJ
12.2001 - 01.2004
- Conducted periodic account reconciliations, identifying and correcting errors for improved financial reporting accuracy.
- Stayed current on industry best practices and regulatory requirements, ensuring the billing department''s ongoing compliance and effectiveness.
- Reduced outstanding accounts receivable by consistently following up on overdue payments.
- Managed and coordinated purchase of office supplies.
- Served as a key resource for team members seeking guidance on complex billing matters, fostering a supportive work environment.
- Developed customized reports for management, providing valuable insights into revenue trends and potential areas of improvement.
- Contributed to positive cash flow by consistently monitoring aging accounts and initiating appropriate collection efforts when necessary.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Audited billing records to verify accuracy and completeness.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Enhanced billing accuracy by diligently reviewing invoices and resolving discrepancies.
- Coordinated with medical providers to obtain necessary documentation for accurate claim submissions and prompt reimbursements from insurers.
- Verified insurance coverage details for accurate claims submission, avoiding costly delays or denials.
- Delivered skilled administrative and bookkeeping support to AR/AP supervisor.
- Collaborated with colleagues to develop new billing procedures, resulting in improved workflow and productivity.
- Ensured timely payment collection by establishing clear communication channels with clients regarding due dates and payment expectations.
Education
Camden County College
Blackwood, NJ04.2010
Skills
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Financial Reporting
- Coaching and Mentoring
- Customer Service Management
- Multitasking and Organization
- Report Analysis
- Proficient in [Software]
- Microsoft Excel
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
RSDM/Extramural Clinics
05.2006 - Current
Office Manager
Rutgers University
02.2004 - 04.2006
Billing Technician
UMDNJ
12.2001 - 01.2004
Camden County College