CHELA HUDGENS
Washington,DC
Summary
Reliable, result-driven professional Administrative Support Assistant, with more than six years’ experience working with the Federal Government and six plus years in private industry in both the Administrative Support Assistant, Program Assistant, positions. Pursuing an Administrative Support Assistant position in the Federal, District, or State Government. Self-motivated and possess strong office and computer skills with software applications such as Microsoft Word, Excel, PowerPoint, Office Automation skills, and Access. Communicate effectively both orally and in writing with colleagues and customers. Able to travel occasionally and possess a valid Driver’s License.
Overview
17
17
years of professional experience
Work History
Case Manager
Ashlin Management Group, Inc. (Maximus)
10.2022 - Current
- As Case Manager, work closely with Director, Assistant Director, Supervisor, and Department of Human Services under Family Re-housing Stabilization Program to ensure that clients are making meaningful progress toward increasing earnings and securing stable housing. When requested, provide ongoing and updated client information to Child and Family Services Administration (CFSA).
- Coordinate all services ensuring that clients are making meaningful progress toward increasing earnings and securing stable housing.
- Work with DHS Human Resources personnel ensuring that all paperwork on clients is correctly prepared before submission.
- Introduce clients to process, review assessments, develop, and amend Housing Stabilization Plans and DIRPs, and help clients overcome barriers to housing stability and self-sufficiency.
- Develop trusting relationships with clients and monitor clients’ progress on their housing stability journey.
- Conduct outreach assistance to referred clients, interact with clients in 2Gen activities, and re-engage with those clients who started to participate in activities but subsequently stopped.
- Responsible for engagement of clients and identify goals and activities appropriate for housing stability, barrier removal and career pathways.
- Responsible for coordinating with TEP providers to identify appropriate education and occupational training programs as well as employment opportunities for families.
- Meet with assigned clients and maintain case notes on all client contacts and visits.
- Meet with property management staff to ensure that clients are following all guidelines required to reside on said properties.
- Provide clients with proper resources to assist with job training, continuing education, and job fair events.
- Researched best practices and developed strategies to improve program outcomes.
- Instruct clients proper techniques to fill out specialized forms for submission to DHS.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in community events to promote services and engage with public.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques, to de-escalate situations safely.
Recreational Therapist
Capitol City Rehab and Nursing Center
01.2017 - 06.2022
- Assisted Activity Director in providing ongoing program activities designed to meet interest, physical, mental, and psychological well-being of each patient.
- Provided supervision, training and in-servicing Activity Aides as assigned by Activity Director.
- Conducted activity programs to meet functional levels, needs, and interests of each resident as assigned by Activity Director.
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficacy.
- Established strong rapport with both patients and families by maintaining open communication lines throughout entire treatment process.
- Documented overall well-being of residents and progress to evaluate activities for enjoyment and efficacy.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
- Completed appropriate records, indicating resident attendance and participation in individual activities in appropriate manner.
- Completed assessments, MDS, care plans, gathered information to design activities that were multi-functional, meet residents’ functional levels, and reflect needs and interests of each patient as assigned by supervisor.
- Completed required forms and documents in accordance with company policy and state and/or federal regulations.
- Attended (in absence of Activity Director) morning meetings, Q&A committee meetings, in-services, education, and other meetings as directed by Administrator.
- Developed discharge plans for residents.
- Managed basic and financial duties for Residents’ Store Activity Director (office liaison). Sales increased approximately 5-10%.
- Scheduled meetings for residents and their family and/or guardians (Zoom, Duo, Microsoft Teams)
- Prepared activities that enabled patients to develop cognitive skills.
Department Manager
Walmart
05.2014 - 12.2016
- Managed daily operations of two departments with primary focus on stocking departments, daily sales and increasing profit, thus resulting in increased sales.
- Provided leadership and direction to five associates by training them on presentations of departments for customer satisfaction, and how to manage departments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Specified and assigned duties to staff.
- Performed work activities for subordinates, such as cleaning, organizing shelves, displaying and selling merchandise.
- Interviewed job applicants to obtain information on work history, training, education, and job skills.
- Hired job applicants and processed work-related paperwork
- Trained new hires in accordance with department and company standards and procedures.
- Resolved any concerns while adhering to company policies and standards of behavior.
- Developed and implemented recruiting strategies to meet current or anticipated staffing needs.
- Reviewed inventory and sales records for preparation of reports for management and budget department.
- Monitored sales activities to ensure customers receive satisfactory service and quality goods.
- Addressed customer concerns in reference to products, services rendered, or employee interactions.
Administrative Support Clerk (Procedure and Administration)
INTERNAL REVENUE SERVICE
02.2007 - 06.2013
- Managed Attorneys’ case files and entered information into databases such as SETR and CASE-MIS system in timely manner.
- Provided critical assistance in completing time-sensitive reports for employee time and attendance in absence of permanent Secretary.
- Replied to non-technical inquiries according to nature of subject.
- Assisted other Branch departments with administrative duties as needed.
- Liaised between clients and vendors and maintained effective lines of communication.
- Other responsibilities included proofreading correspondence for proper grammar, scanning documents, faxing, filing and mailing.
- Promptly reserved conference rooms and scheduled times for meetings as requested.
- Maintained various computer applications for management and word processing.
- Instituted and operated filing systems for access to recorded information and documents.
- Updated correspondence as necessary, forms, and other pertinent material in orderly and timely manner.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining sensitivity to confidential matters.
- Oversaw repairs for equipment malfunctions.
- Performed payroll functions, such as timekeeping information as well as processing and submitting payroll.
- Demonstrated ability and knowledge to use and support word processing, spreadsheets, and database management, such as Microsoft Office, use electronic mail programs, work with scanners, backup drives, fax machines, copiers, and other computer-related needs.
- Assisted head office with purchasing requests during absence of Chief’s Administrative Assistant.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Science - Business Administration And Management
Bowie State University
Bowie. Maryland05.2011
Skills
- General Office Skills
- Customer Service Representative Skills
- Proficient in Microsoft Suite
- Inventory Management
- Staff Training & Development
- Critical Thinking Skills
- Time Management
- Problem Solving Skills
- Organizational Skills
- Interpersonal Skills
- Office Automation Skills
- Excel
- Strong Attention to Detail and Organization
Coursework
Computer Application Courses - Montgomery Community College
Personal Information
Title: ADMINISTRATIVE SUPPORT ASSISTANT
References
- Darryl Mills, Capitol City Rehab and Nursing Center, Assistant Recreation Director, (860)558-8617
- Iris Moore, Internal Revenue, Administrative Assistant, (202)422-7226
- Lakia White, Internal Revenue Service, Branch Secretary, (202)847-9948
Accomplishments
Achieved promotion to Department Manager by completing assigned responsibilities with accuracy and efficiency.
As Supervisor of a team of five Sales Associates. trained them in the development of becoming Department Managers within the company or for other future employers.
Timeline
Case Manager
Ashlin Management Group, Inc. (Maximus)
10.2022 - Current
Recreational Therapist
Capitol City Rehab and Nursing Center
01.2017 - 06.2022
Department Manager
Walmart
05.2014 - 12.2016
Administrative Support Clerk (Procedure and Administration)
INTERNAL REVENUE SERVICE
02.2007 - 06.2013
Bachelor of Science - Business Administration And Management
Bowie State University
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