CHELBY OVERS
Englewood,United States
Summary
Proven executive in healthcare administration with a strong background in operations management and 11 years of workforce experience, including 2 years in retail and 9 years in healthcare administration. As the area director of operations, leadership is characterized by an unwavering commitment to operational excellence. Currently responsible for managing $120 million in revenue and achieving consistent year-over-year growth, prioritizing service delivery enhancement and fostering a culture of continuous improvement. The team successfully navigated the complexities of healthcare, leveraging expertise in problem-solving and multi-location management to enhance client satisfaction and retention. Through strategic planning and market trend analysis, the dedication to growth and compliance is demonstrated, solidifying our position as a leader in healthcare services.
Overview
12
12
years of professional experience
Work History
Area Director of Operations
Aveanna Healthcare
07.2017 - Current
- Responsible for creating, developing and maintaining effective and efficient operational processes and systems that are aligned with Company’s business objectives
- Provides overall leadership to Executive Director and location teams
- Create an environment focused on continuous improvement
- Partner with the Area Vice President of Operations to manage the operations to include all clinical, financial, growth, risk & compliance initiatives
- Contribute to creating a multi-year service and solution strategy
- Present ongoing assessment of market trends and competitive landscape in support of the strategy; and provides oversight of service delivery execution
- Assist with developing, attracting and retaining a high-performing workforce
- Identify process improvement opportunities
- Responsible and accountable for the financial management of assigned locations, to include cash collections and accounts receivable management
- Collaborate with Executive Directors to ensure continued branch growth by expanding new and existing client base
- Provide the most appropriate quality patient care by ensuring patient care goals and standards of care are met
- Provides overall leadership to Executive Directors and location teams to promote teamwork and to ensure objectives are accomplished with measurable results
- Provides direction and constructive feedback
- Assist with development and execution of location budget and annual business plan
- Ensures that all programs, policies, procedures and practices are in alignment with all local, state and federal guidelines
- Created and implemented IHSS program for agency
- 65,000 billable hours managed a weekly as well as $3.2 million dollars in revenue
Director of Operations
Mile High Home Care
09.2016 - 07.2017
- Plan, organize, direct and evaluate all agency operations
- Ensure all staff and agency actions comply with the law and any state and federal regulations
- Establish effective communication channels between staff, communities and preferred provider network
- Demonstrates a commitment to excellence through focusing on quality care and/or service
- Incorporates continuous quality improvement principles in day-to-day activities
- Uses statistical and qualitative information to measure operational performance
- Promotes and monitors compliance with requirements and standards established by accrediting or licensing agencies, regulatory agencies and state or federal law relevant to areas of responsibility
- Ensures that policies and procedures are followed
- Recommends and implements policies and procedures that guide and support the provision of services
- Conducts educational programs for outside agencies as deemed necessary
- Acts as a liaison among staff, patients and the governing body
- Work directly with families in support of IHSS/HCBS program
- Ensure legal compliance with federal, state and local healthcare laws and regulations
- Determines and documents through evaluation if the client's needs do not exceed the level of personal care service
- Attend seminars, conferences, workshops, and self-studies in areas that will enhance position (e.g
- Leadership, communication, geriatric care)
- Work directly with RN Educator for Client Care Management
- Develops initiatives for continuous quality and process improvement of Care Management with a strong focus on client retention and outcomes
Care Manager
Allegiance Home Care
09.2013 - 09.2016
- Ensure clients’ needs are being met by collaborating with families and healthcare providers, as needed, to ensure outstanding quality and service
- Manage office operations and a team of professionals (including recruiting and scheduling)
- Ensure legal compliance with federal, state and local healthcare laws and regulations
- Determines and documents through evaluation if the client's needs do not exceed the level of personal care service
- Coordinate care for the client
- Understand and perform the admission process plan of care
- Coordinates services and schedules client visits
- Supervise field staff as indicated
- Provide in-service education per PAS Supervisor direction
- Attend seminars, conferences, workshops, and self-studies in areas that will enhance position (e.g
- Leadership, communication, geriatric care)
- Coordinate and monitor all client care and services
- Complete paperwork timely and efficiently
- Maintain client records according to policy and procedure
- Follow infection control policy in and out of the office
- Provide quality of care to clients in their homes according to policy and procedures
- Participate in and support quality improvement programs
- Participate in hiring, training and development of staff
- Work directly with families in support of IHSS/HCBS program
Executive Team Leader
Target
08.2012 - 08.2013
- Drive sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million
- Implement projects to create great guest service and overall experience of 95% guest satisfaction for guests shopping at Target
- Act as leader on duty, as well as opening and closing the store on assigned days
- Receive extensive training that helps with personal leadership status
- Maximize sales and profit for Target store while maintaining budget controls
- HR Functions: Assist with recruiting and hiring of team
- Campus Recruiter
- Trained in documentation based on performance which includes: coaching, counseling, corrective action, final warning
- Uses Target Internal Database to find top talent for store initiatives
- Conduct on average 25 interviews a month for in-store jobs
- Train on boarding team members
- Make sure expectations are met of legal standards in areas of compliance and training
- Created action plans to effectively decrease turnover within store
- Proactively planned hiring needs to ensure store is staffed in work centers
Education
Bachelor’s of Business Administration - Human Resource Management, Operations Management
University of Colorado At Boulder
Boulder, Colorado05.2012
Skills
- Leadership
- Project Management
- Industry Trends
- Sales Forecasting
- Direct Sales
- Employee Training
- Healthcare Policies
- Risk and Compliance
- Hiring/Retainment
- P&L management
- Medicaid
- Medicare
- Organizational development
Hobbies and Interests
- Exercise
- Sports
- Traveling
- Live Music
- Cooking
Timeline
Area Director of Operations
Aveanna Healthcare
07.2017 - Current
Director of Operations
Mile High Home Care
09.2016 - 07.2017
Care Manager
Allegiance Home Care
09.2013 - 09.2016
Executive Team Leader
Target
08.2012 - 08.2013
Bachelor’s of Business Administration - Human Resource Management, Operations Management
University of Colorado At Boulder
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