MUNA MUHAMMAD
Englewood,United States
Summary
Enthusiastic and ambitious worker with a wide-spread variety of transferable skills in health care, management, sales and operations with 10+ years of customer service experience. Exceptional ability to connect with people and understand their wants, needs, desires and delivering legendary customer service upon every interaction. I am attentive, detail oriented and thrive in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients, work collaboratively with co-workers, and stay abreast of all current standards and best practices. I am capable of learning and exceeding at any task and have a true passion for being there for people.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
04.2022 - Current
- Handles various in-flight tasks to promote safety and traveler satisfaction
- Take necessary measures to maximize passenger safety and comfort during unusual flight circumstances
- Participates in pre-flight briefings to discuss flight details, weather, and service plans
- Performs pre-flight safety checks
- Greets passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage
- Provides necessary assistance to passengers including administering emergency first aid and completing reports on any injuries or incidents
Medical Assistant/Phlebotomist
Marathon Health
07.2021 - 04.2022
- Direct patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, including medication information, symptoms and allergies
- Documented vital signs and health history for patients in clinic and hospital environments
- Venipuncture and administering vaccines/injections
- Imputing appropriate lab requisition to send out blood for testing
- Performing EKG
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
Medical Assistant
Associates of Internal Medicine
12.2020 - 12.2021
- Direct patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, including medication information, symptoms and allergies
- Documented vital signs and health history for patients in clinic and hospital environments
- Venipuncture and administering vaccines/injections
- Imputing appropriate lab requisition to send out blood for testing
- Performing EKG
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
Customer Service Associate
Publix
10.2014 - 10.2021
- Confer with customers by telephone or in person to provide information about products or services
- Address customer concerns and ensure that appropriate changes were made to resolve the situation
- Train or instruct employees in job duties and or company policies
- Conduct new hire orientation and filing employee paperwork
- Worked directly with management
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
Phlebotomist
Baptist Health Bethesda Hospital East
08.2020 - 09.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
Bachelor of Science - General Studies
Florida Atlantic University
Boca Raton, FL12.2020
Skills
- Problem Solving
- Fast Learner
- Decision Making
- Teamwork
- Adaptability
- Leadership
- Ability to Work Under Pressure
- Customer Service
- Communication
- Venipuncture
- Blood collection
- Medical records handling
Personal Information
Title: Flight Attendant
Certification
BLS Certification
Timeline
Flight Attendant
Spirit Airlines
04.2022 - Current
Medical Assistant/Phlebotomist
Marathon Health
07.2021 - 04.2022
Medical Assistant
Associates of Internal Medicine
12.2020 - 12.2021
Phlebotomist
Baptist Health Bethesda Hospital East
08.2020 - 09.2020
Customer Service Associate
Publix
10.2014 - 10.2021
Bachelor of Science - General Studies
Florida Atlantic University
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