ChelleyAnn M. Cuddon
McDonough,GA
Summary
Experienced professional offering over 20 years working in the customer service industry and management experience. Responds effectively to emergency situations and maintains a calm demeanor under pressure. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
21
21
years of professional experience
Work History
Flight Attendant
Southwest Airlines
Houston, TX
09.2018 - Current
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
Line Oriented Flight Instructor and Inflight Instructor
ExpressJet Airlines
Atlanta, GA
02.2014 - 08.2018
- Training of all Flight Attendants undergoing initial and recurrent ground training
- Initial Operating Experience training with new hire Flight Attendants
- Provide new hire Flight Attendants with flight procedures in accordance with ExpressJets inflight policies
- Monitor preflight inspections of on-board emergency equipment
Flight Attendant
ExpressJet Airlines
Atlanta, GA
04.2010 - 08.2018
- Communicate with flight crew
- Conduct preflight briefings with fellow flight attendants
- Greeted passengers during the boarding process
- Announce and demonstrate safety and emergency procedures
- Provide passengers with flight information such as flight duration, arrival times, and connecting flight information
- Assist passengers with carry-on luggage and assistant medical devices
- Managed the refreshments cart at scheduled intervals to give passengers food and beverages
Director of Customer Service & Central Reservations
Spa Sydell
Atlanta, GA
01.2007 - 03.2010
- Supervised a Customer Service team of 38 representatives
- Produced 100% success rate on monthly department goals
- Resolved complicated customer service issues, complaints and challenges
- Developed strategic plans for recruiting in the Central Reservations Department and spa level
- Conducted weekly department meetings
- New Hire training classes
- Mentored Sales Associates within the Central Reservations Department and spa level
- Analyzed historical data to determine common keys to success
- Conducted monthly contests to achieve monthly goals
- Processed employee paperwork such as Disciplinary Actions and Personal Action Notices through Human Resources
- Implemented new strategies for Sales Associates to utilize when securing sales and reserving client appointments
- Supported and communicated with all spa locations
Assistant Reservations Manager
Westgate Resorts & CFI Travel
Orlando, FL
03.2003 - 01.2007
- Supported Reservations Manager
- Provided leadership to a team of 50 Reservation Specialist
- Conducted interviews and training classes
- Reviewed applicants resumes
- Supervised product
sales
- Processed Personnel Requisitions to open vacancies and Personnel Actions Reported for employment status changes
- Implemented and coordinated training classes to increase employee product knowledge and sales
Education
Bachelor of Science - Management
University Of Phoenix
High School Diploma - undefined
Port St Lucie High School
2001
Skills
- Safety-oriented
- Exceptional communication skills
- Service-focused attitude
- Outstanding computer skills
- Conflict resolution
- Training and development
- Excellent time management
- Emergency situations management
- Team-building
Microsoft Office Experience
- MS Word
- Excel
- PowerPoint
- Outlook
- Access
- Publisher
Affiliations
- Caribbean Association of Georgia
- Future Business Leaders of America
Timeline
Flight Attendant
Southwest Airlines
09.2018 - Current
Line Oriented Flight Instructor and Inflight Instructor
ExpressJet Airlines
02.2014 - 08.2018
Flight Attendant
ExpressJet Airlines
04.2010 - 08.2018
Director of Customer Service & Central Reservations
Spa Sydell
01.2007 - 03.2010
Assistant Reservations Manager
Westgate Resorts & CFI Travel
03.2003 - 01.2007
Bachelor of Science - Management
University Of Phoenix
High School Diploma - undefined
Port St Lucie High School
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Corine OronaCorine Orona
Customer Service Representative at Southwest AirlinesCustomer Service Representative at Southwest Airlines
Bolton WhyteBolton Whyte
Duty Supervisor at Southwest AirlinesDuty Supervisor at Southwest Airlines
Daniel SchleicherDaniel Schleicher
Termite Technician at Northwest ExterminatingTermite Technician at Northwest Exterminating