Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsae Mehdipour

Yukon,OK

Summary

Driven EDI Production Specialist at Paycom, adept in EDI System Maintenance and team building, enhanced customer satisfaction by swiftly resolving EDI transaction errors. Expert in troubleshooting, managed over 850+ files weekly with minimal error, showcasing exceptional problem-solving abilities and a commitment to excellence.

Overview

2
2
years of professional experience

Work History

EDI Production Specialist Senior

Paycom
10.2022 - Current
  • Enhanced customer satisfaction by resolving any EDI transaction errors within Paycom's SLA.
  • Work directly with both internal and external parties should any issues arise
  • Troubleshoot many different files and formats reported by end-users to schedule system changes and identify permanent solutions.
  • Currently managing over 850+ files weekly, submitted with minimal error.
  • Quarter 2 Top Producer for amount of tickets closed.

Education

Bachelor of Science -

Oklahoma Christian University
Edmond, OK

Skills

  • EDI System Maintenance
  • Troubleshooting skills
  • Customer Support
  • System Maintenance
  • Self Motivation
  • Team building
  • Problem-solving abilities

Accomplishments

Completed Job Competency ratings of Specialist 2,3 & Senior at earliest allowable possibility.


Completed audit of company wide Benefits to Carrier department to assist in successful SFTP migration.


Pursued additional personal development opportunities such as Base Camp: Foundations for Future Leaders.


Has acted as a sole mentor to four production specialists as well as numerous new hires within department.



Timeline

EDI Production Specialist Senior

Paycom
10.2022 - Current

Bachelor of Science -

Oklahoma Christian University

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Chelsae Mehdipour