Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Accardi

Pacific Grove,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Liquidation Consultant

Self Employed Services
Las Vegas, NV
02.2020 - 01.2022
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Implemented practices and procedures to reduce expenditures and increase savings.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Casino Gaming Host

Caesars Entertainment
Las Vegas, NV
09.2019 - 03.2020
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
  • Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.

VIP Bottle Server

Caesars Entertainment
Las Vegas, NV
03.2018 - 09.2019
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Communicated with guests to record orders and assess needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Cocktail Waitress

Caesars Entertainment
Las Vegas, NV
02.2008 - 03.2018
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Stayed up-to-date on menu changes to help customers make food choices.

Army Enlisted

US Army
Margate City, NJ
02.2006 - 03.2008
  • Trained in the identification, neutralization and use of chemical weapons.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Maintained required level of proficiency in use of firearms.
  • Upheld US Army dress and appearance regulations for professional appearance.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Inspected vehicles returning from deployment for chemical hazards

Education

Bachelor of Science - Business Management

Stockton University
Absecon, NJ
05.2008 - 05.2012

Skills

    Client Relationships

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Timeline

Liquidation Consultant

Self Employed Services
02.2020 - 01.2022

Casino Gaming Host

Caesars Entertainment
09.2019 - 03.2020

VIP Bottle Server

Caesars Entertainment
03.2018 - 09.2019

Bachelor of Science - Business Management

Stockton University
05.2008 - 05.2012

Cocktail Waitress

Caesars Entertainment
02.2008 - 03.2018

Army Enlisted

US Army
02.2006 - 03.2008

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Chelsea Accardi