Chelsea Acosta
Orlando,FL
Summary
Proven to excel in fast-paced environments, I leveraged my time management and customer service skills at Amazon to enhance delivery efficiency and drive customer satisfaction. Demonstrating adaptability and a keen eye for detail, I consistently met tight deadlines, ensuring a seamless workflow and contributing to a positive, results-driven team dynamic.
Overview
8
8
years of professional experience
Work History
Associate
Amazon
Apopka, FL
10.2021 - 09.2024
- Labeling all the packages that are received in the warehouse.
- Pushing packages off the belt to the correct belt/letter assigned by the side leader.
- Picking and separate packages coming down the belt by numbers and letter assigned by the side leader.
- Pick each route assigned to me in a time manner for delivery.
- Guided the delivery drivers from each company in a safely controlled environment to their assigned location.
- Guided the delivery drivers from each company in a safely controlled environment to their assigned spot, making the drivers don’t leaves their vans until every driver are in their assigned location.
- Ensure every delivery driver pick every assigned cart with each package and accommodate everything on a short time frame but without any issues.
- Ensure every delivery driver is finished and inside their vans before releasing them to their destination in a timely manner.
Cook Helper
King Bao
Orlando, FL
08.2016 - 10.2021
- Assisted cook in preparation of food by cutting, chopping and marinating meats, vegetables and garnishes.
- Cleaned and washed all utensils, preparation equipment cutting boards and counters.
- Maintained high standards of sanitation throughout the kitchen area through proper cleaning practices and routine inspections.
- Prepared custom orders for customers with dietary restrictions or allergies, ensuring their meals were safe for consumption.
- Restocked kitchen supplies, rotated food and stamped time and date on food inn
- Washed, peeled, cut and seeded fruits and vegetables to prepare for consumption.
- Unpacked and stored supplies in refrigerators, cupboards and storage areas to maintain proper inventory.
- Stocked cabinets and serving areas with condiments and refilled condiment containers.
- Ensured quality control by checking the freshness of ingredients and properly storing perishable items.
- Promoted a safe working environment through diligent adherence to established health codes, guidelines, and protocols.
Server Shift Leader
King Bao
Orlando, FL
08.2016 - 10.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
CEDAS
Ponce, PR05.2016
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Workplace Safety
- Customer interaction
- Complex Problem-Solving
- Flexible Schedule
- Work Planning and Prioritization
- Issue Resolutions
- Strategy Development
- Friendly and Helpful
- Team Cooperation
- Work under pressure
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- Organization
- Excellent Written and Verbal Communication
- Positive Customer Engagement
- Safety and Cleanliness Standards
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Associate
Amazon
10.2021 - 09.2024
Cook Helper
King Bao
08.2016 - 10.2021
Server Shift Leader
King Bao
08.2016 - 10.2021
High School Diploma -
CEDAS