Chelsea Adams
Midvale,Utah
Summary
Achieved streamlined logistics and supply chain processes through effective training and process improvement initiatives. Cultivated knowledge in diesel heavy equipment and small engine service over three years of dedicated work.
Two decades of customer service knowledge to create memorable and positive interactions with customers.
Overview
8
8
years of professional experience
Work History
Manager, Logistics Coordinator Team
Ship Ardent
Lehi, UT
09.2022 - 11.2025
- Designed and implemented training programs for staff, focusing on skill enhancement and performance improvement.
- Facilitated open communication and teamwork among colleagues to strengthen workplace culture.
- Analyzed workflows and executed targeted improvements to optimize overall operational performance.
- Designed and implemented training programs for new staff, focusing on logistics software and best practices to maximize team performance.
- Designed and implemented structured plans based on high-level directives to facilitate process improvements.
- Developed and communicated performance benchmarks for staff while advising on best practices to reach established goals.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
- Evaluated operational processes to pinpoint bottlenecks and introduced strategic solutions for workflow improvement.
- Designed and executed comprehensive strategic plans and performance metrics to drive achievement of departmental goals.
- Implemented initiatives to strengthen company culture, prioritizing employee engagement and ongoing professional development.
- Developed and executed cross-training strategies to strengthen team capabilities and improve performance outcomes.
- Evaluated daily activities to optimize performance and guided team members through targeted mentoring initiatives.
- Coordinated and prioritized various tasks to consistently meet deadlines.
- Implemented strategies to empower employees, resulting in increased productivity and heightened engagement in work activities.
- Identified key areas for improvement through performance metric analysis, facilitating enhanced efficiency across operations.
Logistics Coordinator
Leeway Global Logistics
Salt Lake City, UT
02.2021 - 09.2022
- Facilitated effective management of inbound and outbound logistics, ensuring optimal supply chain performance.
- Managed vendor relationships to optimize transportation logistics and guarantee on-time deliveries.
- Analyzed existing workflows and implemented targeted improvements to minimize delays and enhance overall productivity.
- Assessed order statuses and proactively informed customers of any delays to enhance satisfaction.
- Engaged with sales and customer service teams to effectively address client issues and accelerate order delivery when required.
- Conducted regular audits and assessments to ensure adherence to industry regulations, effectively minimizing risk of fines or penalties.
- Conducted thorough data entry and verification to improve overall order accuracy and reliability.
- Orchestrated collaborative efforts across departments to effectively tackle and mitigate logistical issues.
- Analyzed and refined logistics strategies to minimize delivery times for customers.
Customer Service Coordinator
Ryder Transportation
Salt Lake City, Utah
03.2018 - 09.2019
- Managed customer service initiatives aimed at enhancing client satisfaction and streamlining communication for all leased fleet equipment.
- Developed and implemented strategies to enhance operational efficiency and ensure consistent service delivery.
- Facilitated customer satisfaction by providing timely solutions and effective support for inquiries.
- Engaged with numerous customers each day, prioritizing positive interactions to enhance overall customer satisfaction.
- Handled high call volumes to maintain customer satisfaction and minimize wait times.
- Addressed complex customer concerns with a focus on empathy and patience, partnering with management to ensure effective resolutions.
- Ensured integrity of customer account data by implementing manual forms processing and executing timely digital updates.
- Managed customer interactions by listening attentively to their needs. Resolved concerns swiftly and escalated critical issues to supervisor for further action. Collaborated with service technicians to ensure timely solutions.
- Addressed customer concerns to ensure timely and effective problem resolution, enhancing overall satisfaction.
- Developed and validated invoices to maintain financial integrity and support operational efficiency.
- Conducted follow-up communications with customers regarding issue resolution to uphold exceptional service standards.
- Enhanced team efficiency by cross-training and offering backup support to customer service management.
Service Administrator
Stotz Equipment
Draper, UT
10.2019 - 02.2021
- Streamlined scheduling processes for service appointments, ensuring optimal technician availability and effective resource management.
- Oversaw coordination of service requests, prioritizing timely resolutions to maintain high levels of customer satisfaction.
- Monitored and evaluated service processes to maintain compliance with established quality standards and fulfill customer requirements.
- Streamlined service request management by prioritizing tasks, resulting in consistent adherence to deadlines.
- Addressed service inquiries promptly, ensuring accurate information delivery to improve overall customer satisfaction.
- Developed and maintained concise documentation to facilitate effective communication and follow-up processes between clients and technical teams.
- Engaged with technicians to streamline scheduling processes and allocate resources effectively, ensuring optimal project outcomes.
- Engaged with clients to provide outstanding support, ensuring professionalism and empathy were prioritized in every communication.
- Facilitated communication with customers by responding to calls and emails, ensuring comprehensive understanding of their requirements.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Team Building and Leadership
- Organizational Development
- Process Management
- Coaching and Training
- Customer Experience and Support
- Administration
Timeline
Manager, Logistics Coordinator Team
Ship Ardent
09.2022 - 11.2025
Logistics Coordinator
Leeway Global Logistics
02.2021 - 09.2022
Service Administrator
Stotz Equipment
10.2019 - 02.2021
Customer Service Coordinator
Ryder Transportation
03.2018 - 09.2019
High School Diploma -
Granger High School