Chelsea Andies
Carrollton,GA
Summary
Results-driven professional with over 15+ years of experience in customer service and 4 years of management experience. Recognized as Server of the Year in the Local Newspaper in both 2014 and 2015 for exceptional service and dedication. Proven track record of creating a positive and productive work environment. Highly motivated and goal-oriented, with a strong commitment to continuous learning and personal growth. Seeking a full-time role to leverage my extensive knowledge and experience.
Overview
17
17
years of professional experience
Work History
Server
Flapjacks
10.2016 - 06.2023
- Ensured the delivery of exceptional guest service by providing friendly and courteous interactions with all patrons throughout their dining experience.
- Actively participated in training new hires, imparting comprehensive knowledge of guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Collaborated with the Hostess team, assisting with seating arrangements and efficiently processing guest payments to enhance overall service efficiency.
- Demonstrated keen attention to cleanliness and organization within the assigned section, maintaining a tidy expo line and promptly addressing any spills or messes.
- Contributed to seamless dining experiences by assisting in delivering food orders to tables, ensuring accuracy and timeliness.
- Responded proactively to guest inquiries, concerns, or special requests, resolving issues promptly and professionally to achieve customer satisfaction.
- Supported fellow team members during busy periods, fostering a positive and cohesive work environment.
Nursing Assistant
Foothills Traditional Care & Rehab
07.2022 - 11.2022
- Assisted 15+ elderly residents with various activities of daily living, ensuring their comfort and well-being.
- Provided personalized care and support, tailored to each resident's unique needs and preferences.
- Safely assisted residents with dressing, toileting, showering, oral care, and feeding, maintaining the highest level of hygiene and dignity.
- Monitored and recorded vital signs, reporting any changes or concerns promptly to the nursing staff.
- Fostered positive and trusting relationships with residents and their families, promoting open communication and understanding.
- Demonstrated empathy and patience in handling challenging situations, ensuring a calm and reassuring atmosphere.
Server
Apollo Beach Diner
06.2021 - 07.2022
- Welcomed guests with a warm and quiet greeting as they entered the small family restaurant, Effectively communicated the arrival of new guests to the respective servers to ensure timely service.
- Assisted with food truck unpacking, ensuring efficient stocking of supplies and ingredients, contributing to a smooth workflow for the kitchen team.
- Played an active role in training new servers, emphasizing the importance of accurately writing orders and personally delivering them to the kitchen line. Maintained accountability for ensuring that tickets were promptly submitted, ensuring timely preparation of meals for customers.
- Managed a personal cash bank for accurate cash transactions, delivering precise change to cash-paying customers.
- Demonstrated versatility and flexibility by assisting the hostess with seating guests when needed, without compromising attentive service to existing customers.
- Actively bused tables not only within the assigned section but also provided support for other servers, promoting a clean and inviting dining environment.
- Prioritized teamwork and cooperation to guarantee a high level of customer satisfaction.
Patient Care Techinican
Bristol Regional Medical Center
08.2018 - 05.2019
- Collaborated closely with nurses, doctors, and surgery technicians, playing a vital role in preparing patients for surgery by ensuring proper positioning and escorting them to surgery.
- Assisted in prepping patients for surgery, ensuring sterile conditions, and maintaining patient comfort and safety throughout the process.
- Provided crucial support to surgeons during surgical procedures, responding promptly to their requests and obtaining necessary supplies or additional blood, if needed, to ensure uninterrupted surgical flow.
- Demonstrated exceptional teamwork by efficiently cleaning and sanitizing surgical rooms after procedures, preparing them for the next surgery promptly.
- Maintained an organized inventory system, ensuring an appropriate stock level of essential supplies in each surgery room, thus optimizing efficiency during surgeries.
- Adhered to strict infection control protocols and safety guidelines, contributing to a safe and sterile operating environment.
Server
Seymour Grille
02.2014 - 08.2018
- Developed and maintained weekly crew schedules, ensuring adequate coverage and optimal utilization of resources, leading to improved productivity and customer service levels.
- Exhibited exceptional customer service skills, promptly addressing customer needs, and effectively resolving any concerns to ensure high levels of customer satisfaction and loyalty.
- Cultivated a culture of continuous improvement by encouraging employees to strive for excellence, offering constructive feedback, and facilitating skill development opportunities.
- Provided clear and concise directions to team members, promoting clarity in tasks and responsibilities, resulting in accurate and efficient task completion.
- Successfully managed opening and closing duties, including inventory ordering, restocking items, cash drawer reconciliation, credit card batch auditing and submission, cash bank deposits, and coordinating grocery store runs to fulfill immediate food product requirements.
- Collaborated with team members to create a positive and harmonious work environment, fostering teamwork and mutual support among staff.
Contract Processor/ Data Entry
Westgate Smoky Mountain Resort & Spa
02.2016 - 10.2016
- Conducted thorough audits of purchase agreements for timeshare sales, verifying the accuracy and completeness of all contract details.
- Prepared purchase agreements for closing, ensuring all necessary documents were included and properly executed.
- Managed daily administrative duties, including filing, printing, scanning, and faxing signed documents to the corporate office in a timely manner.
- Effectively handled a multi-line telephone system, promptly answering customer inquiries and transferring calls to the appropriate individuals.
- Recorded and maintained detailed records of all correspondence related to sale agreements, ensuring accurate documentation from the agreement's arrival in the office to its assignment to a sales manager.
Receptionist
The Realty Store, INC.
11.2006 - 08.2012
- Assisted Realtors and Brokers with a wide range of administrative duties, including filing, scanning, and auditing files to maintain accurate and organized records.
- Managed payment collection from tenants and homeowners, ensuring timely and accurate processing, and maintaining detailed payment records.
- Collected application fees from prospective tenants, verifying payment details and providing assistance throughout the application process.
- Generated and assigned work orders to appropriate personnel, ensuring timely completion and tracking progress for effective task management.
- Efficiently managed a multi-line phone system, addressing inquiries, transferring calls, and providing information to clients and colleagues.
- Scheduled appointments for Realtors and the Broker, coordinating calendars and ensuring smooth and efficient meeting arrangements.
Education
Associate of Applied Science - Business Administration
Northeast State Community College
Blountville, TNHigh School Diploma -
Sevier County High
Sevierville, TN05.2009
Skills
- Computer Proficiency (MS Office, EPIC, ALOHA)
- Leadership and Team Management
- Customer Service and Conflict Resolution
- Scheduling and Time Management
- Inventory Management
- Financial Reconciliation
- Attention to Detail
- Multitasking and Prioritization
Timeline
Nursing Assistant
Foothills Traditional Care & Rehab
07.2022 - 11.2022
Server
Apollo Beach Diner
06.2021 - 07.2022
Patient Care Techinican
Bristol Regional Medical Center
08.2018 - 05.2019
Server
Flapjacks
10.2016 - 06.2023
Contract Processor/ Data Entry
Westgate Smoky Mountain Resort & Spa
02.2016 - 10.2016
Server
Seymour Grille
02.2014 - 08.2018
Receptionist
The Realty Store, INC.
11.2006 - 08.2012
Associate of Applied Science - Business Administration
Northeast State Community College
High School Diploma -
Sevier County High
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