CHELSEA AROCHO
Port Richey
Summary
Dynamic and dedicated professional with extensive experience in medical roles. Excelling in customer service proven ability to manage and multitask scheduling. Strong communication skills foster positive relationships, ensuring satisfaction and efficient operations in fast paced environments. Likable personality, and outstanding people skills. Seeking to join a thriving environment where I can successfully apply my remarkable skills and knowledge in the medical field.
Overview
12
12
years of professional experience
Work History
Medical Assistant / Check Out
Medical Associates Of West Florida
04.2026 - 07.2026
- Administered patient care and assisted with diagnostic procedures to enhance clinical efficiency.
- Coordinated patient scheduling and managed medical records for streamlined office operations.
- Monitored vital signs and recorded patient information to support effective treatment plans.
- Implemented process improvements in patient flow, reducing wait times and enhancing overall satisfaction.
- Trained new staff on clinic procedures and best practices, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
FRONT DESK RECEPTIONIST
West Hernando Diagnostics
02.2022 - 03.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
DONOR TECHNICIAN
Lifesouth
10.2020 - 03.2021
- Operated equipment safely and accurately during specimen collection processes.
- Communicated effectively with physicians, nurses, administrators, and other healthcare professionals regarding donor records.
- Conducted laboratory tests on blood samples to determine compatibility with recipients.
- Prepared reports summarizing donor data for management review.
- Assisted with recruitment efforts for new donors through various outreach activities.
- Tracked donor information using software programs such as Microsoft Excel and Access.
- Performed administrative tasks including data entry, filing, and record keeping.
- Maintained donor confidentiality according to established policies and procedures.
- Participated in continuing education courses related to laboratory practices and procedures.
- Evaluated donations for suitability prior to storage or distribution.
- Utilized problem-solving techniques to troubleshoot issues quickly and efficiently.
CAREGIVER
GT Independence
09.2019 - 06.2020
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Developed meaningful relationships with clients, understanding their personal stories and daily routines.
- Administered medications in accordance with physician orders, ensuring accurate dosage and timing.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Reported health changes and provided proper documentation to appropriate staff.
- Recognized early signs of distress or decline in health status and responded accordingly.
CAREGIVER
Consumer Direct
03.2014 - 09.2019
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Responded quickly to emergency situations and provided necessary first aid.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
- Coordinated medical appointments, errands, and social events.
- Facilitated social activities designed to stimulate cognitive functioning in older adults.
- Organized and maintained client records according to established regulations.
- Developed individualized care plans based on input from physicians, nurses and family members.
Education
PHLEBOTOMY -
Florida health care training
FL06-2026
Skills
- EMR Systems
- Insurance Policies
- Data Entry
- Customer Service
- Medical Terminology
- Authorizations
- Coding
- Communication
- Organization
- Scheduling
- HIPAA compliance
- Patient scheduling
Timeline
Medical Assistant / Check Out
Medical Associates Of West Florida
04.2026 - 07.2026
FRONT DESK RECEPTIONIST
West Hernando Diagnostics
02.2022 - 03.2025
DONOR TECHNICIAN
Lifesouth
10.2020 - 03.2021
CAREGIVER
GT Independence
09.2019 - 06.2020
CAREGIVER
Consumer Direct
03.2014 - 09.2019
PHLEBOTOMY -
Florida health care training